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White Paper Published By: Verio Inc.     Published Date: Oct 15, 2010
If you think WordPress is just for blogging, think again. Download this guide for videos and demonstrations that show you how to implement custom layouts and templates, use plugins to offer added functionality and make advanced customizations to save time and development costs. Discover how to use WordPress as a CMS and quick tricks to use for putting a WordPress solution powered by a cPanel VPS hosting to work for your clients.
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verio, ecommerce, whm, vps, hosting
    
Verio Inc.
White Paper Published By: Adobe     Published Date: Oct 07, 2010
There's a lot of opportunity for companies to drive better business results by improving their customer experience management efforts. How? By charting a course toward Experience-Based Differentiation (EBD).
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adobe, customer experience management, experience-based differentiation, ebd, customer experience index
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 07, 2010
We've identified a six-step process that lets even financial novices model the ROI for Web customer experience projects.
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adobe, online customer experience, roi, document management, crm solutions/software
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 07, 2010
Companies need to start viewing customer service as an under-performing asset.
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adobe, customer service experiences rating, consumer satisfaction, content management systems, crm solutions/software
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 07, 2010
Our data shows that companies with this type of leadership have fewer obstacles and are more mature in their customer experience efforts.
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adobe, customer experience management, interactive/pr agencies, content management systems, interactive marketing
    
Adobe
White Paper Published By: SDL Web Content Management Solutions     Published Date: Aug 31, 2010
A leader in WCM since circa 2006, SDL arguably produces the most functionally robust enterprise platform in the industry, with particular strengths in multi-channel marketing, globalization, translation management, and brand management. Based on a heterogeneous technical infrastructure, the product can be tricky to implement, but global, enterprise-wide deployments often require the fine-grained configurability of a such a solution. Non-technical business users (online marketers in particular) seem to adopt the product readily, and they consistently give its polished user interface high marks.
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sdl, web content management, magic quadrant, wcm, content
    
SDL Web Content Management Solutions
White Paper Published By: VeriSign     Published Date: Jul 14, 2010
As consumers are constantly bombarded with messages that their online security is threatened, they can be hesitant to trust any kind of online transaction. If online transactions are your goal, the solution is to add trust signals to your Web site, such as those outlined in this white paper.
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verisign, online retail, seo, customer confidence, security
    
VeriSign
White Paper Published By: VeriSign     Published Date: Jul 12, 2010
This Essential Series eBook examines the seven reasons customers do business online and offline; discuss how to use that customer's decision-making to build a trustworthy web site; and gives guidance on making a good web site great by adding professionalism and reputation-enhancing visual cues.
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verisign, online retail, seo, trustworthy, customer confidence
    
VeriSign
White Paper Published By: The Jellyvision Lab     Published Date: Jun 17, 2010
This eBook will explore three major pieces of scientific research that can help you better understand how the way product choices are presented impact people's brains and behavior.
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jellyvision, product choices, product placement, ecommerce, conversions
    
The Jellyvision Lab
White Paper Published By: VeriSign     Published Date: May 06, 2010
Online retailers must make consumers feel more comfortable on their web sites, instilling confidence in order to support sharing personal and financial information and ultimately completing purchases. Using proven ingredients outlined in this whitepaper can increase customer confidence and enable you to generate more sales.
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verisign, online retail, customer confidence, security, ecommerce
    
VeriSign
White Paper Published By: RackSpace Hosting     Published Date: Apr 16, 2010
Because of the critical nature of E-commerce, a web hosting solution that provides constant and reliable internet connectivity is often required in order to accommodate transactional requests from the organizations' consumers.
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rackspace hosting, pci dss, e-commerce strategy, web hosting solution, security
    
RackSpace Hosting
White Paper Published By: RackSpace Hosting     Published Date: Apr 16, 2010
This article serves to identify various areas of risk that are commonly associated with an Ecommerce environment.
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rackspace hosting, e-commerce environment, risk mitigation, security, managed hosting services
    
RackSpace Hosting
White Paper Published By: RackSpace Hosting     Published Date: Apr 16, 2010
The business demands a solution which maximizes return while investing enough to mitigate perceived business risks, which requires technologies that align with the business's goals and objectives.
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rackspace hosting, e-commerce strategy, risk mitigation, managed hosting services, e-commerce solutions
    
RackSpace Hosting
White Paper Published By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
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bold software, chat, live chat, e-service, internet retailers
    
Bold Software
White Paper Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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atg, live help, click to call, smartphone, click to chat
    
ATG
White Paper Published By: Gomez IT     Published Date: Dec 04, 2009
Any business considering cloud computing to support its customer-facing Web applications must look beyond the cloud's cost savings and scalability and evaluate how cloud adoption will impact the end-user experience. This whitepaper addresses the Web experience challenges companies must address when adopting the cloud. It offers perspective and best practices to achieve world class Web performance and assist in the evaluation of cloud providers and development of cloud performance SLAs.
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gomez, web performance, site performance, ecommerce, online shopping
    
Gomez IT
White Paper Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat
    
Art Technology Group, Inc
White Paper Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
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art technology group, travel ebusiness, interactive support, call center help, customer support
    
Art Technology Group, Inc
White Paper Published By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester Research identified click to call technology as one of the "Twelve Technologies That Will Transform Online Retail". Online buyers seek to move between phone and Internet channels in a single unbroken session, merging the best of both worlds: the immediacy and human touch of the phone, with the ease and convenience of the Internet.  Read More.
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estara, click to call, online retail, online transactions, e-commerce
    
Art Technology Group, Inc
White Paper Published By: ThreatMetrix     Published Date: Jan 21, 2009
In 2007 alone, $3.6 billion was lost to online fraud. This white paper shows how to block scam artists, reliably and affordably—while ensuring that real customers always have access.
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threatmetrix, e-commerce fraud, revenue loss, scam artists, internet security
    
ThreatMetrix
White Paper Published By: ThreatMetrix     Published Date: Jan 21, 2009
In this new white paper, learn how it’s possible to block fraud without damaging the customer experience and causing dropoff.
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threatmetrix, device identification, dropoff, security token, fraud prevention solutions
    
ThreatMetrix
White Paper Published By: ChoiceStream     Published Date: Jan 08, 2009
Assure your online store not only survives but thrives in these challenging economic times.  Download “Increasing Revenue with Micro-Targeted Product Recommendations” by ChoiceStream - the premier personalization service provider.  Learn how personalized product recommendations can increase purchases, revenue and customer loyalty for your online store.
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choicestream, ecommerce, roi, choicestream realrelevance, online shopping
    
ChoiceStream
White Paper Published By: iLinc     Published Date: Mar 31, 2008
iLinc's patented Green Meter technology works continuously in the background of all of iLinc web collaboration sessions (online meetings, webinars, and training/learning).
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ilinc, salesforce, webinar, presentation, green
    
iLinc
White Paper Published By: Mitel     Published Date: Dec 15, 2016
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying? Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
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digital media, web presence, customer care, digital communications, mobile
    
Mitel
White Paper Published By: Marketo     Published Date: Jun 26, 2015
Download our new Definitive Guide to Engaging Email, a jam packed 150+ guide, to move beyond basic batch and blast email to a whole new level of engagement.
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business intelligence, e-commerce solutions, email marketing services/software, lead generation & automation, sales
    
Marketo
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