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Customer Experience/Engagement

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Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Connect the left and right brains of marketing to deliver the most compelling content to the right person at the right time. This white paper will help you reimagine personalization and get a holistic, 360-degree view of your customers.
Tags : 
touchpoint marketing, personalization, contextual intereactions, customer lifecycle, mobility
    
Adobe
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Learn the advantages of triggered and retargeted emails, and get real-world insights into smart email marketing from C Spire Wireless and others.
Tags : 
email marketing, real world insights, roi, customer lifecycle, customer relationships
    
Adobe
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Learn how you can free yourself from traditional email constraints to create more effective campaigns.
Tags : 
email marketing, consumer engagement, cross-channel analytics, roi, email programs
    
Adobe
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
The purpose of this report is to educate marketers about the challenges presented by the mobile landscape and to present some practical and effective solutions for increasing mobile engagement and email marketing ROI.
Tags : 
mobile marketing, email marketing, mobile design, roi, smartphones
    
Campaigner
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
This report is about working with a Campaigner SMTP Relay to increase message deliverability, improve customer service, enhance your brand and drive more revenue.
Tags : 
email marketing, message deliverability, smtp relay, brand awareness, customer engagement
    
Campaigner
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
This report is about how to create an effective email drip campaign that will: maximize email campaign's effectiveness, send relevant content, and build relationships to ultimately sell to them forever.
Tags : 
email drip campaign, content marketing, crm, customer engagement, email marketing
    
Campaigner
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
We created this handbook to help you become the world’s greatest email marketer. On these pages, we will introduce some of the same advanced email marketing techniques and tactics used by marketing departments at the largest and most sophisticated companies.
Tags : 
content marketing, email marketing, smart content, data analytics, crm
    
Campaigner
White Paper Published By: InsideView     Published Date: Apr 28, 2015
This report is for any B2B marketers who must power up their L2RM processes to achieve new customer acquisition, current customer growth, and overall revenue growth goals. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we revised this edition to factor in new ideas and data.
Tags : 
revenue growth, acceleration strategy, b2b marketers, operation processes, lead-to-revenue management
    
InsideView
Webinar Published By: IBM     Published Date: Apr 28, 2015
See how easy it is to create and manage digital store pages, and engage buyers with personalized offers in real time, using IBM Commerce on Cloud.
Tags : 
ibm, commerce, cloud, b2b, real-time
    
IBM
White Paper Published By: InsideView     Published Date: Apr 27, 2015
Advances in automation increase visibility and accountability surrounding lead-to-revenue processes. Despite this, tensions between marketing and sales persist concerning the quality of support that marketing brings to the revenue-production equation. To progress from open hostilities to collaborative détente, CMOs will need to reimagine sales enablement programs and strategy around the journey that spans the customer’s lifetime. This means creating a more interdependent relationship with sales that puts the customer at the center of the conversations that marketing and sales create, talks more about the problems and issues that buyers face, and aligns lead-to-revenue planning and processes around outcome-focused goals.
Tags : 
b2b, lead-to-revenue processes, customer success management, marketing-led communication, buyer's context
    
InsideView
White Paper Published By: Brainshark     Published Date: Apr 24, 2015
Download your free copy today to learn how marketing and sales can work together to drive revenue through lifelong customer engagement.
Tags : 
marketing strategy, sales marketing alignment, sales content, sales enablement, cmo
    
Brainshark
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.
Tags : 
sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This white paper provides information on how the marriage of social collaboration, CRM, and performance management presents new opportunities for great sales managers to scale their skills more effectively.
Tags : 
future of sales performance management, crm, social, sales, get better sales results
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 21, 2015
This paper reveals the way to let your reps stay connected to systems and co-workers and be more productive.
Tags : 
devices, tablets, smartphones, productivity, mobility
    
Oracle
White Paper Published By: Act-On     Published Date: Apr 20, 2015
CRM systems transform sales through organization; marketing automation completes the picture by generating leads and managing lead engagement.
Tags : 
act-on, marketing, automation, crm, lead generation
    
Act-On
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.
Tags : 
customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This infographic illustrates the main benefits of collaboration tools for companies.
Tags : 
collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This paper revelas the main steps to regain control of your time and your schedule.
Tags : 
stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings
    
LogMeIn
White Paper Published By: SiteSpect     Published Date: Apr 14, 2015
This e-book explores 12 strategies for maximizing conversion rates by examining the elements that are either helping or hindering the customer experience. Once you thoroughly understand these strategies, you can use multivariate testing and site optimization to improve your web and mobile conversions.
Tags : 
conversion, optimization, conversion optimisation, increase conversion rate, increase conversion rates
    
SiteSpect
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