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White Paper Published By: Influitive     Published Date: Nov 04, 2015
Most B2B companies say the customer experience is a priority, but their teams are not prepared or coordinated enough to make this a reality.
Tags : 
b2b, influitive, customer experience, advocacy marketing, marketing
    
Influitive
Case Study Published By: Adobe     Published Date: Oct 29, 2015
This paper reveals how digital marketing is moving into a new era.
Tags : 
digital marketing, mobility, mature organisations, mobility strategy, customer engagement
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 29, 2015
This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.
Tags : 
data-driven marketing, online marketing, digital marketing, digital maturity, marketing
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 29, 2015
This paper reveals how digital marketing is moving into a new era.
Tags : 
digital marketing, mobility, mature organisations, mobility strategy, customer engagement
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 29, 2015
This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.
Tags : 
data-driven marketing, online marketing, digital marketing, digital maturity, marketing
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 29, 2015
This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.
Tags : 
data-driven marketing, online marketing, digital marketing, digital maturity, marketing
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 29, 2015
This paper reveals how digital marketing is moving into a new era.
Tags : 
digital marketing, mobility, mature organisations, mobility strategy, customer engagement
    
Adobe
White Paper Published By: Act-On     Published Date: Oct 14, 2015
Guide to the Tools and Tactics that drive engagement & pipeline
Tags : 
tools, engagement, pipeline, seo, crm solutions/software
    
Act-On
White Paper Published By: Sitecore     Published Date: Oct 12, 2015
This new report outlines the must-have functionality to look for in a content management system so you’re able to deliver customer experiences with agility and precision. It explains the evolving definition of “web content management” and charts nine key capabilities to investigate.
Tags : 
wcm, customer experience, cmx, content management, marketing
    
Sitecore
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This infographic illustrates how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This paper shows how savvy sellers have discovered how to leverage quick online meetings to speed up sales cycles and close more deals. Savvy sellers are prepared, nimble and ready to pivot on a dime.
Tags : 
improve online sales meeting, online meetings, customer service, customer relationships, crm solutions/software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
Tags : 
remote support trends, remote support, web collaboration, support solutions, remote support tools
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
Tags : 
field services, technology, automation for field services, crm solutions/software, customer experience/engagement
    
LogMeIn
White Paper Published By: Brightcove     Published Date: Sep 29, 2015
As the marketing landscape changes, marketers need to change the way they interact with their customers. In order to help you avoid common pitfalls, we present the Top 5 Video Marketing Mistakes of 2015.
Tags : 
branding, consumer marketing, content management system (cms), crm best practices, lead generation
    
Brightcove
White Paper Published By: Oracle     Published Date: Sep 14, 2015
Dieser Bericht zeigt wie mit Oracle Sales Cloud ein moderner Vertrieb aufgebaut werden kann. Erfahren Sie hier wie Sie im Zeitalter der digitalen Kunden erfolgreicher verkaufen können.
Tags : 
sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: Oracle     Published Date: Sep 14, 2015
Erfahren Sie in diesem Bericht wie Branchenführer das Konzept des „vernetzten Kunden“ in multiplen Kanälen aufgegriffen haben und sich mit Hilfe der drei Elemente für moderne Kundenzufriedenheit von ihren Wettbewerbern abheben.
Tags : 
modern customer care, customer care, multi-channel, connected customer, customer experience
    
Oracle
White Paper Published By: Monotype     Published Date: Sep 09, 2015
The mobile app marketplace is exploding, and this means your mobile app will face tough competition in the fight for attention and user adoption. One powerful way to attract new users, generate positive reviews and establish your brand identity is with the typefaces you select.
Tags : 
monotype, mobile apps marketplace, brand identity, global markets, typography
    
Monotype
White Paper Published By: Silanis Technology     Published Date: Sep 08, 2015
In this white paper, we share the top benefits of e-contracting with e-signatures, as articulated by customers in real estate, healthcare, retail sales, consulting and government.
Tags : 
silanis, silanis technology, esignature, signature, digital signature
    
Silanis Technology
White Paper Published By: QuickPivot     Published Date: Aug 26, 2015
Direct mail creates opportunities that old time direct marketers never imagined.
Tags : 
direct mail, infrastructure, data, response rate, crm solutions/software
    
QuickPivot
White Paper Published By: Adobe     Published Date: Aug 04, 2015
This guide reveals new marketing models that will help you reimagine personalisation and get a holistic, 360-degree view of your customers.
Tags : 
touchpoint marketing, marketing models, customers, new marketing models, customer engagement
    
Adobe
White Paper Published By: Adobe     Published Date: Aug 04, 2015
The survey offers a big picture view of the investments in mobile by leading marketers—and what it will take to stay on top.
Tags : 
mobility, mobile leaders. mobile, smartphones, customer engagement, mobile marketers
    
Adobe
White Paper Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
Tags : 
customer loyalty, network service quality, communications service providers, service quality metrics, operational performance
    
IBM
White Paper Published By: IBM     Published Date: Jul 27, 2015
Communications service providers have much to gain from deploying big data analytics capabilities that enable smarter campaigns.
Tags : 
ibm advanced analytics platform, big data analytics, communications service providers, analytics software, predictive analytics
    
IBM
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.
Tags : 
social customer care, social media, social, engagement, social media engagement
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
See how you can get value out of social customer care as well by reading our report on best practices for Electronics brands
Tags : 
social customer care, social media, social, engagement, social media engagement
    
Socialbakers
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