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workforce optimization

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Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys
    
Genesys
Published By: ClickExpress     Published Date: May 01, 2013
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customerís experience using optimization software. Today, itís easy because you donít even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that donít work as you really needed? This paper walks you through the 6 steps to successful decision making.
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6 essential, mobile, workforce, management, software, customer, experience, optimization, software, implementation
    
ClickExpress
Published By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they donít want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
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cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise, solutions
    
ClickExpress
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. Itís powerfully simple, fast and intuitive. But you donít have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: ē PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. ē Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. ē Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Aspect Software     Published Date: Nov 06, 2014
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspectís hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
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aspect, trupanion, roi, return on investment, it costs, strategy, visibility, customer satisfaction, staff utilization, aspect unified ip, aspect workforce optimization
    
Aspect Software
Published By: Arcserve     Published Date: Jul 26, 2010
The Emergence of the Application Delivery 2.0 Era: The primary goal of this handbook is to help IT organizations plan for that transformation.
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ca technologies, application delivery 2.0 era, virtualization, mobile workforce, cloud computing, network, application optimization, managed service providers, msp
    
Arcserve
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Some companies opt to deploy UC solutions on-premises, but the cloudbased model is gaining popularity. Cloud-based UC solutions are ideal for businesses that have limited IT staff, a distributed workforce and/or a desire for pay-as-you-go flexibility. By enabling diverse communication media to be carried over a common IP network, UC solutions make it possible to manage a full suite of capabilities from a single pointóand use them with common devices. But whatís the best way to maximize UC capabilities for your specific workplace? Spiceworks surveyed IT decision makers to get their insights on identifying and deploying collaboration and communication solutions across their organizations. This white paper explores the survey results, including key concerns, pain points, and roadmaps around driving UC strategies.
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technology solutions, mobile workforce, interface optimization, 8x8, desk phones, internal collaboration, remote employees, cost reduction
    
8x8 Inc.
Published By: Motorola     Published Date: Aug 09, 2007
Wireless access to enterprise information is going mainstream. However, while the groundswell of enthusiasm for wireless access is coming from the bottom up, the management of wireless access needs to be driven from the top down. Learn how you can build a solid wireless strategy for your organization.
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wireless, mobility, mobile computing, wireless security, remote access, fleet management, mobile workforce, mobile worker, productivity, roi, motorola, good technology, application optimization
    
Motorola
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report to explore best practices of a workforce strategy.
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workforce solutions, workforce strategy, optimization, performance management, recruiting, payroll, sumtotal
    
SumTotal, a Skillsoft Company
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Download the complimentary guidebook and learn how your organization can achieve this kind of return through optimized scheduling, ensured compliance, improved productivity and real-time data analysis.
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sumtotal, workforce management, optimization, scheduling, compliance, productivity, data analysis, roi
    
SumTotal, a Skillsoft Company
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization
    
Equinix
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
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workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence, crm & customer care, marketing research
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Improve your customer strategy with workforce optimization by reading this white paper -- learn through 10 key questions in which you can find all the answers you need on improving your customer strategy.
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improving customer strategy, interactive intelligence, optimization, 10 key questions, benefits, customer strategy, crm & customer care
    
Interactive Intelligence
Published By: Intermec     Published Date: Sep 08, 2011
This white paper identifies best practices for workforce optimization, resource management, revenue assurance and performance control, explains how technology supports these processes, provides leveraging current mobile and wireless technology to enhance processes to improve productivity and profitability.
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intermec, mobile technology, workforce optimization, data management, revenue assurance, asset tracking
    
Intermec
Published By: iCims     Published Date: May 15, 2013
Check out this free infographic on why it is important to connect with top talent for future positions. Build your talent pools today to optimize your workforce tomorrow.
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workforce management, human resources, talent management, icims, infographic, workforce optimization
    
iCims
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