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Published By: Trustpilot     Published Date: Apr 11, 2018
In a survey of over 900 US and UK companies, Trustpilot compiled results from finance companies among the respondents to learn which initiatives they consider most important, what their 2018 priorities are, and whether or not trust plays a role in their business strategy. Trustpilot also conducted a global consumer poll throughout the month of January 2018 on Trustpilot.com to learn more about customers’ expectations when it comes to the finance industry, receiving over 15,000 responses. Those survey results provided a more detailed understanding of whether finance companies’ priorities are aligned with consumer expectations, while also getting a clearer picture of how trust and reputation should be approached. At the end of this report, in addition to the findings, recommendations are provided to finance companies based on the survey findings and analysis.
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trustpilot, finance, consumer expectations, business strategy, brand management, online reputation, consumer loyalty
    
Trustpilot
Published By: Zendesk     Published Date: Aug 26, 2016
This white paper provides a full analysis on how Zendesk successfully helped Trustpilot with customer service needs.
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Zendesk
Published By: Zendesk     Published Date: Aug 26, 2016
This white paper provides a full analysis on how Zendesk successfully helped Trustpilot with customer service needs.
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Zendesk
Published By: Trustpilot     Published Date: Nov 13, 2014
Concerns about online reviews are invariably based on misconceptions that don't hold up when faced with reason. This whitepaper lists some of the most common myths holding businesses back from embracing the true power of online reviews.
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trustpilot, online reviews, customer feedback, customer service, reviews, sales, social media, customer experience/engagement, reputation monitoring, market research, trust and security
    
Trustpilot
Published By: Zendesk     Published Date: Aug 26, 2016
This white paper provides a full analysis on how Zendesk successfully helped Trustpilot with customer service needs.
Tags : 
    
Zendesk
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