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Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
"This blueprint, based on HPE Pointnext experts’ real-world experience, is a “How To” guide that captures the business and technology challenges driving software defined infrastructure (SDI) and provides actionable steps for overcoming them. Gain tips to transition to hybrid IT and take advantage of software-defined architectures for agile development and self-serve IT.
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Hewlett Packard Enterprise
Published By: Workday     Published Date: Mar 02, 2018
An updated IT department for your government agency is becoming more accessible thanks to outside-the-box thinking, partnerships, and strategies. By focusing on the nine priorities in this guide, you can keep your government agency on the cutting edge of technology. View case studies, exclusive CIO interviews, and key tips.
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updated it department, government agency, priorities
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
In this five-episode video series, Jason Averbook shows you the ins and outs of workforce technology and how to use it to achieve HR success. Watch the series to learn ways to develop a digital HR strategy, get executive buy-in, and maintain success.
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workforce technology, hr success, digital hr strategy, maintaining success, executive buy-in
    
Workday
Published By: Workday     Published Date: Mar 05, 2018
Ready to reshape the future of work? Watch this video series to learn how you can use workforce technology to transform your organization. After viewing the series, you’ll know how to develop a digital HR strategy, get executive buy-in, and maintain success.
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workforce technology, digital hr strategy, success
    
Workday
Published By: Groove     Published Date: May 16, 2018
Whether you've been doing account-based sales for a long time or you're just beginning to consider changing your sales strategy, download this infographic to check out our top tips!
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Groove
Published By: Groove     Published Date: May 16, 2018
People who work in sales ops are often the unsung heroes of any given sales organization. But we all know that sales reps and leaders couldn’t close deals and bring in cash without the critical support of sales ops. We interviewed sales ops experts to learn what they’re thinking about to do their jobs better, and compiled a handful of their top tips. Download the infographic to take a look.
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Groove
Published By: Groove     Published Date: May 16, 2018
In the world of B2B sales, it’s difficult to stand out from your competitors. Take a more strategic, targeted approach with account-based selling. It’s about being hyperfocused on the organizations that your company can help the most. It’s like fishing with a spear rather than a net.
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Groove
Published By: Gelato     Published Date: Jul 02, 2018
As digital as we are, paper will not go away. Few companies have optimized their print marketing like they have optimized their online marketing. The printing industry is a giant $800bn per year (SmithersPira: The Future of Global Printing to 2018), and as a marketer we know it’s challenging to track the ROI of printed material. Commissioning a print run could require specialist knowledge, but it doesn’t need to. You may not realize the multiple factors built into your print marketing spend, and errors can be painful. Mistakes incur extra cost, delays, and potential dips in quality, harming your brand. Gelato shares some tips for smart printing.
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Gelato
Published By: Epicor     Published Date: Jul 10, 2018
In today’s competitive market, FFLs often have inadequate tools that are hindering their growth, or are often sold software rather than solutions to their ATF compliance needs—leaving them confused and less compliant than before. Fortunately, it just got easier to streamline compliance processes and keep your Bound Book up-to-date. Get the facts in a quick-reading guide from the FFL Operations experts at Orchid Advisors and the software experts at Epicor. Learn how firearms businesses like yours are using cloud technology to keep their bound book to date, making compliance tasks much simpler and more cost effective. • Why the ATF changed its rules in 2016 and how you take advantage of it • Practical tips for moving your Bound Book to the cloud, stress-free • Streamline business process and improve ATF Compliance
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electronic bound book software, regulations, compliancy, bound book, firearms pos, atf audits, shooting sports software, a&d logging, eforms software, ffl compliance, e4473, guardrails, atf inspections, atf software, firearms retailers, atf compliance, atf eforms, businesses efficiency
    
Epicor
Published By: Velaro     Published Date: Jun 11, 2014
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
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Velaro
Published By: CareerBuilder     Published Date: Sep 07, 2010
Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.
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careerbuilder, employee referral, recruiting, qualified, ebook, social networking, roi, training, hiring
    
CareerBuilder
Published By: Payscale, Inc     Published Date: Jun 15, 2018
A total rewards program is made up of several elements — WorldatWork lists them as compensation, benefits, worklife effectiveness, recognition, performance management and talent development — so it’s no wonder that putting together successful packages is a complicated, sometimes stressful, endeavor. There’s so much to consider and evaluate, and if you’re like most of your HR and compensation colleagues, you have a lot of questions. Well hey — that’s what this ebook is here for. Rusty Lindquist, VP of Thought Leadership at BambooHR; Dave Smith, Chief Product Officer at PayScale and Jill Christensen, Founder of Jill Christensen Intl., recently hosted a panel discussion in which they offered insights and tips on the biggest, most frequent concerns around total rewards. What follows is a distillation of their very helpful advice on the most common
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Payscale, Inc
Published By: SAP     Published Date: Feb 05, 2011
Learn how best-in-class companies access information faster to improve key business performance metrics.
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business performance, sap, real time analytics, business intelligence, analytics
    
SAP
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
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asg, cmdb, virtualization, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: Extensis     Published Date: Jun 08, 2010
Metadata Management is the process of ensuring that all metadata associated with a digital asset is captured, organized, stored and made available for use by and within other applications. Metadata Management begins at the moment the digital asset is created by an application or captured by digital imaging.
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metadata, management, extensis, digital asset management', other
    
Extensis
Published By: fitness pro world     Published Date: Dec 06, 2012
he rampant fad diets that seem to be here, there, and everywhere, can definitely help you to lose weight instantly, but the question is, how long can that weight loss be sustained, and what will it end up doing to your body.
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fitness pro world
Published By: Cantaloupe     Published Date: Mar 30, 2010
The hype about video search has just begun which means lots of questions, lots of new experts, and not enough time to sort through it all. This new whitepaper "An Effective Video SEO Strategy in Three Phases" will give you the blueprint for getting started and beyond. Learn all about: the 2 things you should be doing right now to improve your video search engine optimization; widespread myths about what works and what doesn't; Advanced tips for even greater results and more!
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cantaloupe, online video, social media, search, communication, facebook, twitter, seo, engagement, online video marketing
    
Cantaloupe
Published By: Zynapse     Published Date: Jun 16, 2010
Data Governance has emerged as the point of convergence for people, technology and process in order to manage the crucial data (information) of an enterprise. This is a vital link in the overall ongoing data management process for it maintains the quality of data and makes it available to a wide range of decision making hierarchy across an organization
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zynapse, erp projects, data information, data management, governance, mdm, master data management, odm
    
Zynapse
Published By: SuccessFactors     Published Date: Jun 25, 2012
With aging workforces and a shortage of critical talent being among the biggest challenges facing today's businesses, strategic workforce planning has become one of of HR's most important responsibilities.
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successfactors, workforce, talent management
    
SuccessFactors
Published By: Americaneagle.com     Published Date: Sep 12, 2012
Americaneagle.com's Fall 2012 White Paper focuses on 8 tips to improve your online business this holiday season.
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Americaneagle.com
Published By: eMC     Published Date: Oct 11, 2010
Learn 10 practical tips on how to make your email messages stand out among the clutter and maximize your results with this FREE white paper!
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napco, emc, email marketing, emarketing, roi, list management, newsletter design, email marketing services/software
    
eMC
Published By: Microsoft Office 365     Published Date: Nov 03, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate clearly, information is shared easily, and processes are streamlined. When improving collaboration in your enterprise, here are five core areas to focus on: Saving time and increasing productivity Lowering costs and complexity Ensuring end-to-end security compliance Scaling at your own pace Having administrative control In this free eBook, learn how a single-vendor platform helps you achieve these goals.
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Microsoft Office 365
Published By: Entrust Datacard     Published Date: Aug 10, 2016
Entrust’s SSL/TLS Best Practices Guide is a key resource for those charged with SSL (Secure Sockets Layer) and TLS (Transport Layer Security) deployment. In our guide, you’ll find expert advice from the thought leaders at Entrust on SSL/TLS certificate installation, and tips for managing security for optimal performance. Included in the SSL/TLS Best Practices Guide: Certificates and Private Keys Server Configuration Application Protection Enhanced Server Security Domain Protection Advanced Certificates Always-On SSL Our guide is designed to help make SSL/TLS certificate installation easier, so you can use SSL expertly and with confidence.
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Entrust Datacard
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