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Published By: Zendesk     Published Date: Jun 29, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
There’s no turning back from the fact that disruptive business automation is here. As artificially intelligent functionality delivers more capabilities that we increasingly take for granted, it’s difficult to grasp all the implications of this transformation. In this eBook, the aim is to illustrate what it means for business, for the people who work in those businesses, and for people served by those businesses every day. To better understand how automation is changing business, and with the generous support of CA Technologies, we reached out to 39 experts to get their opinion. By providing practical insights into what is happening today and what may be just over the horizon, I believe this eBook will be a valuable resource for anyone planning an automation strategy.
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CA Technologies_Business_Automation
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Zendesk GmbH     Published Date: Apr 24, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken.
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Jul 25, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken. Erfahren Sie in dieser Case Study mehr über die Herausforderungen und was aussschlaggebend für den Erfolg war.
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Zendesk GmbH
Published By: KPMG     Published Date: Jul 10, 2018
Manufacturers are already investing in select industry 4.0 technologies and capabilities. But their investments won’t automatically deliver success. What strategy should you follow to become an i4.0 leader? Read this report to find out: • how leading manufacturers invest to optimise the benefits of industry 4.0 • why deploying at the right scale is key to delivering enterprise value • what capabilities, controls and culture are required to support i4.0 success • how to use i.4 to deliver better value for customers • why i.4. leaders are bringing suppliers into the i4.0 environment.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
The real value of i4.0 comes from the integration of automation, data, analytics, manufacturing and products in a way that unlocks new business and operating models. Are you ready for the next industrial revolution? Read this report to find out: • why deep pockets alone won’t ensure i4.0 success • how to scale up projects and capabilities to drive enterprise-level value • what capabilities, controls and culture are required to support i4.0 success • how to unlock value by integrating smart processes and smart products • how to bring suppliers and value chain players into the i4.0 environment.
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KPMG
Published By: IBM     Published Date: Jul 02, 2018
After several years of relentless hardware and software innovation, the mainframe is at an inflection point from being a supporting platform of transaction revenue to becoming a source of revenue growth and innovation. Organizations are evolving toward what IDC calls the “connected mainframe.” The platform is transforming from a revenue-supporting machine into a revenue-generating machine and is increasingly playing a central role in organizations’ digital transformation (DX) journey. Key steps in achieving the connected mainframe require organizations to modernize and integrate the platform with their internal and external environments. IDC finds that these modernization and integration initiatives lead to new business innovations, which in turn are driving revenue growth and improving organizational operational efficiency.
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IBM
Published By: IBM     Published Date: Jul 16, 2018
IBM Planning Analytics Local is the on-premises version of the planning solution built on the powerful, in-memory OLAP engine of IBM TM1. It automates your planning, budgeting and forecasting, and helps you link operational tactics with financial plans. Watch this on-demand webinar to learn about the latest innovations in IBM Planning Analytics Local, including: Workspace: The interactive interface that enables you to quickly drill through to supporting detail to understand the underlying assumptions in your plans. It lets you create custom dashboards and colorful, compelling visualizations with ease. IBM Planning Analytics for Microsoft Excel: The next-generation Microsoft Excel add-in that lets you retain Excel functionality and formatting when moving data between IBM TM1 and Excel. Hierarchies: The new capability that enables you to model and drill into attributes as if they were a dimension -- without having to create a new dimension or add elements (members) to the hierarchy, for unprecedented insight into your IBM TM1 data.
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IBM
Published By: IBM     Published Date: Aug 08, 2018
IBM Cloud Private For Dummies provides insights into the role of the private cloud and how it supports changing requirements for computing.
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IBM
Published By: Boardwalktech     Published Date: Jun 05, 2018
Blockchain is reimagining the way enterprises operate. It’s a powerful new enterprise technology that can be used across vertical and application domains to realize greater efficiency, support new business models and revenue sources, and enhance the security and elevate the trust of enterprise transactions.
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Boardwalktech
Published By: Workday     Published Date: Aug 07, 2018
Read the whitepaper “Rochester Regional Health – Equipping HR to support the evolving demands of the health care industry” to learn how cloud-based technology helps respond to critical M&A business needs and drivers, improves operational effectiveness and efficiency, and enhances capabilities and streamline regulatory compliance.
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Workday
Published By: Epicor     Published Date: Apr 17, 2018
Running a successful firearms and shooting sports retail business offers unique challenges. To achieve growth, you need a software solution that streamlines nearly every aspect of your firearms business—letting you focus on running a more compliant, efficient, and profitable operation. Created in collaboration with Orchid Advisors, Epicor FFL Compliance Manager is a robust, cloud-based system for firearms retailers that seamlessly manages ATF compliance for higher profits and faster growth. This fast, easy-to-use bound book solution can: • Quickly package compliance reports on demand and review bound book activity with dashboards to support ATF inspections • Save time by scanning serial numbers instead of entering them manually • Relieve audit stress thanks to easy access to bound book data and on-demand, ATF-friendly reporting Read on to hear from businesses currently powered by Epicor FFL Compliance solutions.
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firearms collection software, firearms inventory software, firearms management system, firearms tracking software
    
Epicor
Published By: Epicor     Published Date: Aug 10, 2018
In the world of retail, the only returns you want are returns on your business investments. With Epicor Eagle N Series, you get precisely that—a tool that is engineered to go the distance, hit revenue and profit targets, keep customers coming back, and deliver great returns on your technology investment. The latest technology advances, and higher customer expectations, make it critical to have a solution in place meets your business goals and your customer’s needs. This eBook details seven way you can make your Point of Sale system deliver growth and profits including-- • Easy-to-use inventory management tools • Ability to streamline and simplify everyday processes • Keep customers coming back with customized loyalty programs • Get the advantage in-the-aisles with check-out and support through your mobile device This eBook includes comments from Epicor customers that are using the tools Eagle provides to reduce inventory costs, increase margins, and drive customer loyalty.
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor
    
Epicor
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Bluewater Learning     Published Date: Apr 30, 2018
Addressing the frustration that people experience with their LMS or TMS does not necessarily mean going through the involved process of selecting and implementing a new system. Often, it simply requires a realignment of business drivers, supporting processes Bluewater experts will lead you through examining User Experience, Administration, Process, Content, Data, Reporting and Technology.
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Bluewater Learning
Published By: CA Technologies EMEA     Published Date: May 23, 2018
La protezione degli accessi privilegiati e la prevenzione delle violazioni restano preoccupazioni urgenti per le aziende di tutte le dimensioni. Gli autori di attacchi utilizzano una gamma sempre più ampia di metodi sempre più sofisticati per infiltrarsi in sistemi vulnerabili. E anche se le notizie di violazioni esterne spesso dominano le cronache, le aziende devono essere in grado di difendersi anche dalle minacce interne. In effetti, dato l'impiego oggi diffuso di outsourcing e partnership per supportare le funzioni aziendali chiave, il numero degli utenti che dispongono di accesso con privilegi ai sistemi di business critici è aumentato. In aggiunta, è essenziale per gli amministratori di sistema di oggi comprendere in che modo i sistemi vengono utilizzati, da chi e in quali condizioni. Purtroppo, le soluzioni di sicurezza standard non sono in grado di proteggere l'accesso interno/privilegiato in modo efficace e presentano gravi carenze, che mettono a rischio l'azienda.
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CA Technologies EMEA
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson
Published By: ChannelAdvisor     Published Date: Jul 20, 2018
"True e-commerce success hinges on how well you can connect to customers, grow sales and optimize operations across multiple channels. Unfortunately, not all e-commerce platforms are equally effective at streamlining these processes. If your current e-commerce platform is failing to follow through with the tools and support you need to dominate the competition, it may be time to make a move. Thankfully, the process of moving to a new software platform is much easier than you might think. Complete the self-assessments in this eBook to see if you’re ready to make the switch today. "
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ChannelAdvisor
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