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social business

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Published By: IBM     Published Date: Feb 14, 2014
A social business is an organization whose culture and systems encourage networks of people to create business value. Social businesses connect individuals, so they can rapidly share information, knowledge and ideas by having conversations and publishing informal content. They analyze social content from multiple channels and sources, in addition to structured data, to gain insights from both external and internal stakeholders. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs, faster speed-to-market, improved customer and employee engagement, and increased profitability. Many organizations don’t fully appreciate the magnitude of the value creation potential of social business.
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ibm, social business, marketing, social media, marketing management, analytics, marketing research, trends, customer interaction, customer service, crm, marketing software, emerging marketing, interactive marketing, web analytics, crm solutions/software, customer experience/engagement
    
IBM
Published By: IBM     Published Date: Feb 14, 2014
Transforming the way enterprises work to better capitalize on our most valuable resource: people. As one of the world’s leading social businesses, IBM empowers more than 430,000 employees around the globe to know more, do more and deliver more value where and when it matters most. And by extending social capabilities outside the organization, IBM has been able to empower and strengthen connections with clients, IBM Business Partners, suppliers and other stakeholders to tap new opportunities for growth while building brand value.
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ibm, social business, marketing social media, innovation, collaboration, social workforce, client relations, analytics, emerging marketing, social media, crm & customer care
    
IBM
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: Vocus     Published Date: Mar 19, 2014
Find out the most efficient ways to build social media influence, monitor your target audience online, and drive business to your front door.
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marketing software, social media marketing, digital marketing, media list, marketing automation, internet marketing, journalists, facebook marketing, twitter followers, marketing metrics, search marketing, social media
    
Vocus
Published By: Gigya     Published Date: Jun 06, 2014
This white paper will go over three ways user anonymity can negatively affect ROI for businesses and lead to poor customer experiences.
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gigya, anonymity, user data, social networking, social networks, customer engagement, customer experience, user insight, business intelligence, social media, customer experience/engagement, trust and security
    
Gigya
Published By: IBM     Published Date: Nov 13, 2014
To control costs, Brunswick Corporation contracted with IBM to migrate email to the cloud. By deploying IBM SmartCloud services, Brunswick avoided hundreds of thousands of dollars in capital outlays. It is also saving up to USD75,000 annually in IT expenses.
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infrastructure costs, smartcloud, capital outlays, social business technologies
    
IBM
Published By: IBM     Published Date: Nov 13, 2014
A social email and application experience takes advantage of the impact of social networking technologies on business processes and worker expectations.
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social email, social networking technologies, business processes, application experience
    
IBM
Published By: IBM     Published Date: Jul 22, 2014
Listen to an interactive discussion (socialcast) with a select group of IBM Data Scientists that goes beyond the tools and tackles new ways your business can use data.
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ibm, it operations analytics, it operations, analytical applications, data, big data, it app infrastructure, cloud, data science, ibm software
    
IBM
Published By: IBM     Published Date: Oct 06, 2014
Using social media in enterprise settings is hardly a new concept. However, many organizations have struggled to fully take advantage of the potential offered by collaboration solutions before now.
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social business, market trends, social media, collaboration solutions
    
IBM
Published By: IBM     Published Date: Oct 14, 2014
Four technology trends—cloud computing, mobile technology, social collaboration and analytics—are shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM’s predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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it trends, data center strategies, cloud computing, mobile technology
    
IBM
Published By: IBM     Published Date: Nov 11, 2014
Is email still the “killer app” it used to be? Social technologies and mobile capabilities are changing the way people communicate in the workplace. Many organizations are employing BYOD strategies and embracing social business tools like file sharing, chat, wikis and communities. In the past, email was used for storing and sharing documents and having conversations with groups. Tasks which are much better suited for today's social cloud collaboration tools. Email usage may be evolving, but email is not dead. In fact, everyone in the organization from executives to factory workers needs email to stay connected. And many organizations are moving their messaging to cloud to take advantage of the flexibility and cost savings a cloud environment provides.
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social technologies, mobile capabilities, byod strategies, email usage
    
IBM
Published By: IBM     Published Date: Nov 11, 2014
BYOD (Bring Your Own Device) is not just a trend anymore, it's becoming a reality for today's successful organizations. The growing mobile workforce expects to connect to the corporate network anytime, anywhere, using the mobile device of their choice. And as more and more companies start to adopt social business technologies they are finding that leveraging cloud and mobile together can help them work more efficiently.
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byod, mobile workforce, mobile adoption, social business technologies
    
IBM
Published By: IBM     Published Date: Jan 06, 2015
Is email still the “killer app” it used to be? Social technologies and mobile capabilities are changing the way people communicate in the workplace. Many organizations are employing BYOD strategies and embracing social business tools like file sharing, chat, wikis and communities. In the past, email was used for storing and sharing documents and having conversations with groups. Tasks which are much better suited for today's social cloud collaboration tools. Email usage may be evolving, but email is not dead. In fact, everyone in the organization from executives to factory workers needs email to stay connected. And many organizations are moving their messaging to cloud to take advantage of the flexibility and cost savings a cloud environment provides.
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social workplace, social technologies, mobile capabilities, social business tools
    
IBM
Published By: IBM     Published Date: Jan 06, 2015
BYOD (Bring Your Own Device) is not just a trend anymore, it's becoming a reality for today's successful organizations. The growing mobile workforce expects to connect to the corporate network anytime, anywhere, using the mobile device of their choice. And as more and more companies start to adopt social business technologies they are finding that leveraging cloud and mobile together can help them work more efficiently.
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byod, mobile workforce, social business technologies, mobile apoption, mobile efficiency
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
Four technology trends—cloud computing, mobile technology, social collaboration and analytics—are shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM’s predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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it trends, mobile technology, social collaborition, data analytics, big data, data center strategy
    
IBM
Published By: IBM     Published Date: Apr 07, 2015
Businesses are transforming themselves to participate in the API economy. But how do you rapidly and securely expose your business to this developer ecosystem? Attend this webcast to find out how you can define and publish your APIs easily using the IBM API Management Service — the new SaaS solution from IBM. This cloud hosted service provides a complete set of capabilities to create, secure, manage, and socialize APIs to internal and external developer communities in the cloud, without incurring any IT infrastructure setup. Learn more from IBM's product team on how it will help enable companies to embrace the API economy and accelerate business transformation. Webcast attendees will learn about the following: •IBM API Management Service capabilities, features and benefits •Understanding different use cases of IBM API Management Service •Pricing models •How to get started using the API Management Service
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ibm, business transformation, api management, develop, saas, it infrastructure, application, programming, interface, software, apps, app
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
Discover service virtualization and how it fits into the big picture of software quality. In this book, Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, learn how to deliver higher quality software by increase the efficiency and effectiveness of your testing processes while reducing testing downtime and testing cost. The book covers the following topics and more: • Understand the changing relationship between IT and business — quicker delivery is required • Examine today’s complex applications — mobile, web, social meet middleware, packaged apps, databases, and mainframes. • Discover how to begin with service virtualization — build your business case. • Realize the benefits of service virtualization —enable earlier testing to eliminate surprises and reduce risk.
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service virtualization, software quality, testing processes, software testing, packaged apps, delivery, ibm
    
IBM
Published By: Bazaarvoice     Published Date: Dec 08, 2011
Leading thinkers in marketing, social, digital, and future business gathered in October with over 500 industry peers at Social Commerce Summit Europe. Discover the predictions and advice they shared in this free report: Social Commerce Trends Report Europe 2012.
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social, social commerce, customer centricity, customer intelligence, social media, customer experience/engagement, market research, social media marketing
    
Bazaarvoice
Published By: Business.com     Published Date: Oct 09, 2012
Social media has come very far in the last few years, and one of the best ways for a business to interact with customers is now over the internet.
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web design, business, web site, e-commerce, designer
    
Business.com
Published By: Jive     Published Date: Feb 07, 2013
Download this infographic to see the results of a study by a top 3 global consulting firm on the impact of social business in the enterprise.
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social media, enterprise, infographic, business, collaboration
    
Jive
Published By: Jive     Published Date: Feb 07, 2013
Learn how social business technology supplies the essential functionality missing from conventional intranets and turns them into the dynamic collaborative environments known as social intranets.
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intranet, networking, collaboration, social media, social intranet
    
Jive
Published By: Jive     Published Date: Feb 07, 2013
Restructuring the marketing department has become a business cliché and yet rarely produces better results. Try networking your marketing team with social business technology before marketing engages in yet another unsuccessful reorg.
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Jive
Published By: Jive     Published Date: Mar 14, 2013
A new study crunches the numbers and reveals the hard-dollar impact of using Jive
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jive software, social media, social collaboration technology
    
Jive
Published By: Jive     Published Date: Mar 14, 2013
How the latest social business solutions can help you get new hires selling more, faster.
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jive, jive software, social business, sales, sales solutions, new hires, e-commerce solutions, payment processing, shopping cart software, trust and security, social media marketing
    
Jive
Published By: Jive     Published Date: Apr 10, 2014
It's time to revolutionize marketing team productivity with social business technology. Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales, and cut operational costs. Learn how to drive real business results with social business technology.
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reachmail, enterprise social collaboration, customer service, connectivity, results, best practices, crm & customer care
    
Jive
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