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Published By: SAS     Published Date: Mar 01, 2012
Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.
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SAS
Published By: ForgeRock     Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
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esg, forgerock, identity platform, self-service, third-party authentication
    
ForgeRock
Published By: Constant Contact     Published Date: Oct 23, 2014
Email marketing has proven to be a successful way to drive revenue and stay top-of-mind. In this paper we explore why you should outsource your email marketing and how to go about finding the right provider.
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constant contact, email service, diy, small business, marketing solutions, saas, email marketing, emerging marketing, business intelligence, market research
    
Constant Contact
Published By: IBM     Published Date: Aug 09, 2016
This brochure displays how Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service.
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ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
The future era of retailing has arrived, marked by dramatic signs of change. To stay competitive, retailers need to do three things quickly: using Social, Location and Mobile (SoLoMo) capabilities; enable shoppers’ desires for self-service retailing and assess current retail capabilities
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ibm, retail, consumers, retailers, social, location, mobile, self-service
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
Securely connect people, applications and devices to cloud environments. While organizations build their cloud environment by choosing from multiple service delivery models – Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) – the security needs for each of the delivery models is different. Read this whitepaper to learn more about how: · Threat-aware identity and access management can strengthen security in each of the cloud delivery models · Self-service IAM solution can provide higher level of Security in Cloud as compared to on-premise
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cloud environment, iaas, paas, saas, access management
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
IBM offers self-service BI capabilities that tell you what you need to know about the past, present and future—fast. Here are five reasons why you should choose IBM for self-service business intelligence.
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self-service business, bi capabilities, business intelligence, predictive analytics, dashboards
    
IBM
Published By: IBM     Published Date: Nov 09, 2015
IBM believes the Data Warehouse market continues to expand and adapt to address new requirements for user self-service, increased agility, requirements for new data types, lower cost solutions, adoption of open source, driving better business insight, and faster time to value.
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ibm, data, magic quadrant, data management, analytics
    
IBM
Published By: IBM     Published Date: Nov 30, 2017
Analyst firm, Enterprise Strategy Group, examines how companies can leverage cloud-based data lakes and self-service analytics for timely business insights that weren’t possible until now. And learn how IBM Cloud Object Storage, as a persistent storage layer, powers analytics and business intelligence solutions on the IBM Cloud. Complete the form to download the analyst paper.
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analytics, technology, digital transformation, data lake, always-on data lake, ibm, cloud-based analytics
    
IBM
Published By: IBM     Published Date: May 20, 2013
Reliance Life Insurance launched a comprehensive self-service portal solution that has enabled it to expand rapidly and cost effectively in India’s burgeoning life insurance market, and gain market insights into the kinds of offerings Indian consumers are looking for. By optimizing its product portfolio, Reliance was able to double its market share and become one of the most competitive companies. Getting the right products and features to market 50 percent faster enabled Reliance to emerge as an innovator in India’s life insurance industry.
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reliance life insurance, gaining, market, leadership, self-service, portal, solution, ibm, competitive
    
IBM
Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media
    
Esker
Published By: Esker     Published Date: Jun 29, 2017
Wasted time is wasted money — and accounts receivable (AR) departments can waste a lot of both with antiquated billing and collections methods. Download the new white paper‚ Winning the Billing & Collections Battle‚ to learn how your organization can overcome common obstacles in every phase of AR by: • Automating invoice delivery without format restrictions • Giving your customers self-service access to invoices • Modernizing post-sale collections interactions • Going beyond DSO with advanced KPIs and analytics With a complete AR management solution‚ time and money is on your side!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker
Published By: IBM     Published Date: Oct 10, 2013
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
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virtual environment, business initiatives, maximize initiatives, datacenter, complex infrastructure, business efficiency, business agility, deployments, automation initiatives, cloud strategies, mobility solutions
    
IBM
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
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zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions, customer experience impact, cei, service and support experience, lasting customer relationships, sales interactions, ignored customers, efficiency, acquisition, improve self-service, improve productivity, cross-channel support, decrease operational costs
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service, cloud service, customer assistance, agent assistance, customer service experience, smartassistant, social support communities, higher customer satisfaction
    
Oracle
Published By: Cisco     Published Date: Dec 21, 2016
Self-service analytics implies that users design and develop their own reports and do their own data  analysis with minimal support by IT. Most recently, due to the availability of tools, such as those from Qlik,  Spotfire, and Tableau, self-service analytics has become immensely popular. Besides powerful analytical  and visualization capabilities, they all support functionality for accessing and integrating data sources.  With respect to this aspect of data integration four phases can be identified in the relatively short history  of self-service analytics. This whitepaper describes these four phases in detail and shows how the tools  Cisco Data Preparation (CDP) and Cisco Information Server (CIS) for data virtualization can strengthen and  enrich the self-service data integration capabilities of tools for reporting and analytics.  
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Cisco
Published By: VMware AirWatch     Published Date: Sep 16, 2015
In this eBook you’ll read case studies about top enterprises that have safely enabled BYOD and self-service capabilities with an EMM platform, providing IT with an opportunity to enable process transformations and drive new revenue streams.
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byod, emm, mobility, airwatch
    
VMware AirWatch
Published By: Internap     Published Date: Nov 11, 2015
This cloud buyer’s guide includes important information about the advantages of an open source cloud platform, benefits of managed services and self-service as well as considerations for evaluating cloud solutions.
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internap, cloud, clod computing, iaas, public cloud, cloud infrastructure
    
Internap
Published By: DocuSign     Published Date: Apr 24, 2018
"With every eSignature vendor claiming they are “eiDAS compliant”, you should equip yourself with the right level of knowledge to filter through what is right for your business. Download the whitepaper to learn why it is important choose an eSignature service provider that: • Delivers all the various e-signature types defined by eIDAS: Simple, Advanced and Qualified • Is independently accredited against European Commission-recommended technical standards • Offers international reach and experience to accommodate your business"
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DocuSign
Published By: IBM     Published Date: Feb 26, 2016
Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service. Watson Engagement Advisor empowers users to get questions answered in the manner they like best.
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watson engagement advisor, ibm, customer engagement, customer service, process automation
    
IBM
Published By: SAS     Published Date: Mar 31, 2016
Analytics is more important to success than ever before, and it’s a business practice that has momentum. Fifty-eight percent of the respondents in a recent survey published in the MIT Sloan Management Review stated that the use of analytics gave their companies a competitive advantage, up from 37 percent the prior year. Enterprise-scale companies report dramatic successes with analytics.
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analysis, development management, data management, business intelligence, best practices
    
SAS
Published By: SAS     Published Date: May 12, 2016
This paper examines the barriers to adoption from an IT and end-user perspective, and shows how self-service analytics in general – and SAS Visual Analytics in particular – can eliminate these barriers. Self-service analytics empowers users to truly exploit the wealth of data available to them, while ensuring that the IT organization maintains governance and control over that data.
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sas, business analytics, it organization
    
SAS
Published By: SAS     Published Date: Apr 25, 2017
But if you can’t explain how you got the answer, or what it means, it’s no good. Most self-service BI solutions can only display what has already happened, through reports or dashboards. And most have a predefined path of analysis that gives users very little creative freedom to explore new lines of thought. To maintain competitive advantage, your BI solution should allow business users to quickly and easily investigate and interrogate the data to find out why something happened – to uncover the root cause behind the “what.”
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SAS
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