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Published By: Absorb     Published Date: May 09, 2018
eLearning has become the prevailing approach to employee onboarding, compliance training, and professional development. The efficiencies that eLearning affords stem from automation, customization and self-service. These attributes allow end users (employees and others) to access just the right training at just the right time. They also provide Learning and Development administrators the peace of mind that training will be delivered as needed, in a consistent manner and that tracking the progress of individuals will also be made simpler by automation.
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lms, employee, training, efficiencies, elearning, automation
    
Absorb
Published By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
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xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management, mobility management
    
CCMI
Published By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
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business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy
    
Cherwell Software
Published By: Ascentis     Published Date: Sep 29, 2010
Unleash the power of online enrollment with self-service and make your HR team more responsive and accurate. Learn how Web-based enrollment: . Preserves data accuracy . Increases employee satisfaction . Transfers benefits selections AUTOMATICALLY to insurance carriers
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ascentis, open enrollment, automation, accuracy, self-service, human resources, errors, hris, insurance, benefits
    
Ascentis
Published By: Ascentis     Published Date: Oct 19, 2010
Most HR departments spend up to five hours of every day with tedious data-related administrative issues and reactionary tasks. The right HRIS software will automate your critical processes and free your time to be more accelerated, responsive and strategic. Learn how HRIS technology will help you to: . Eradicate benefit errors . Manage attendance . Automate compliance
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ascentis, open enrollment, automation, accuracy, self-service, human resources, errors, hris, insurance, benefits
    
Ascentis
Published By: Ascentis     Published Date: Sep 28, 2010
HRIS solutions designed for very large organizations can be costly to set up and maintain, and often require the services of an army of consultants to keep them operational. Systems designed for very small organizations concentrate on either HR functions such as attendance and compensation, or on benefits management, but usually lack the ability to integrate the two areas. To be a practical investment choice for a mid-tier organization, a satisfactory HRIS solution must have its HR and benefits functions highly integrated. It must be agile so it can easily be kept aligned with the constant change in compliance laws, and it must be robust and secure, built on a tried and true platform foundation.
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ascentis, open enrollment, benefits, automation, accuracy, self-service, human resources, errors, hris, insurance, hipaa, e-sign act, automated
    
Ascentis
Published By: Entrust Datacard     Published Date: May 15, 2014
Managing the purchase, deployment, renewal and expiry of digital certificates for multiple Web servers, purposes and users — sometimes in many different locations — can be time-consuming and costly. Entrust IdentityGuard Cloud Services SSL is a self-service application designed to streamline certificate management while providing secure certificates from a trusted brand in online security.
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entrust, ssl, ecommerce, extended validation, digital certificates, web servers, identityguard, cloud
    
Entrust Datacard
Published By: Entrust Datacard     Published Date: Jul 21, 2014
Managing the purchase, deployment, renewal and expiry of digital certificates for multiple Web servers, purposes and users — sometimes in many different locations — can be time-consuming and costly.
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identity guard, cloud service, ssl, management, digital certification, multiple web servers, self-service, security
    
Entrust Datacard
Published By: Citrix Systems     Published Date: Oct 07, 2014
The rapid increases in computing power described by Moore’s Law offer theoretical advantages for IT organizations—but it’s market competition that translates those benefits into real value. As vendors battle for market share, costs are falling for every part of the desktop virtualization architecture. Meanwhile, desktop virtualization technology itself is advancing quickly, providing new ways to enable business mobility and enabling the flexibility that people and organizations need to thrive. This trend is a double win for customers—better solutions at a lower cost—and it’s making the benefits of a service-based approach to IT available to any organization.
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value, cost, virtualization, desktop, computing, power, theoretical, advantage, organization, rapid, increase, solution, mobility
    
Citrix Systems
Published By: Citrix Systems     Published Date: Apr 15, 2015
App and desktop virtualization is much more than a technology solution. It is transforming the way organizations of all sizes are enabling their workforces while simplifying the desktop management process for IT administrators. With app and desktop virtualization, IT organizations can provide every user with a workspace environment completely unrestricted by physical location. This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
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citrix, desktop virtualization, efficiency, virtualization, mobile computing
    
Citrix Systems
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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BMC Software
Published By: QlikTech     Published Date: Aug 27, 2013
The Tectonic Plates are shifting in the BI software market - The promise of business intelligence software is to enable decision makers at all level in an organization to leverage data for business advantage - to explore data, draw insights and meaningful conclusions, and make better decisions. This research paper shows how the QlikView Business Discovery Platform delivers true self-service BI that empowers business users by driving innovative decision-making.
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business discovery, powerful, business intelligence, qliktech, idc, small vendors, enabling decision makers, better decisions
    
QlikTech
Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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logmein, customer service, service desk, customer support, software, devices, self service, self help, social media, asset management, remote support, itsm software, customer experience/engagement
    
join.me
Published By: Veeam '18     Published Date: Mar 13, 2018
Another must have feature of any modern Availability solution is self-service restore. Self-service restore is essentially a delegation, or granting the task of restoring files within the guest OS to users that have administrative rights. In many organizations, there are users who are responsible for the applications running within the VMs. These application owners are the primary administrators for the files and folders within the VM — so why would they have to go to a backup administrator to simply restore a file? Self-service restore allows these applications owners to log into a portal, search through the content of the backups for their VMs only and perform any necessary restores of those files back to their original or new locations.
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vmware, data, protection, recovery, files, technology, solutions
    
Veeam '18
Published By: Talend     Published Date: Nov 02, 2018
Ready to embrace the multi-cloud future? This new TDWI Checklist Report is the cloud primer you’ve been waiting for. The most successful companies are embracing cloud data integration to help them leverage more data. Businesses are increasingly having to learn what data integration is and does as well as increasing their data processing scale and performance at lower cost. This whitepaper demonstrates how to reduce risk and disruption while implementing multi-cloud data integration and self-service data access.
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Talend
Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
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best practices, customer, crm, contact center, face-to-face, performance indicators, crm solutions/software, customer experience/engagement
    
Oracle
Published By: Oracle     Published Date: Dec 13, 2011
Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, crm solutions/software, customer experience/engagement, mobile marketing, online video marketing, social media marketing
    
Oracle
Published By: F5 Networks Inc     Published Date: Jun 24, 2015
Enterprises are moving to a software-defined, private cloud data center model for agility, operational efficiency, and a self-service approach to deploying applications and associated services. They are utilizing a two-tier hybrid services architecture to get the benefits of specialized hardware for front door network services and scalable software for application, stack-specific services. Read this whitepaper to learn how to integrate the necessary services with the orchestration and automation systems of a software-defined data center.
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appplication services, cloud, software, load balancing, iot, agility, automation, operational efficiency
    
F5 Networks Inc
Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: MuleSoft     Published Date: Jan 16, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservice implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservices implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
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