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Published By: IBM Software     Published Date: Feb 16, 2011
IBM Cognos Business Insight changes information delivery for all business users. Watch this recorded event which originally aired on February 15, 2011 to see how this unlimited BI workspace enables business users to create, personalize and interact with all of their information assets. Through demos and discussion, you'll learn how this revolutionary interface lets users: . Satisfy all their information needs in a single, highly intuitive workspace . Blur the lines between business authoring and analysis . Easily create net-new analysis . Enhance existing reports with information from a personal data source Discover how IBM Cognos Business Insight enables self-service BI for business users, while giving IT complete confidence that data will remain secure.
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ibm, cognos, business intelligence, query, analysis
    
IBM Software
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools
    
BMC Software
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: Staples Business Advantage     Published Date: Jun 01, 2017
Device as a service (DaaS) is a complete, constant, and comprehensive service that covers the entire lifecycle of your business devices. While you're the one using it to get your work done, the device itself remains the property of your DaaS provider who maintains it, services, supports, and owns full responsibility for its lifetime performance. DaaS allows you to pay for only what you use. Read this white paper to learn how DaaS can benefit your operations, lower your costs, reduce your stress, and increase your productivity and profitability.
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staples business advantage, budgeting, service
    
Staples Business Advantage
Published By: Magento     Published Date: Feb 15, 2018
This is a great opportunity to discuss the critical aspects of what makes B2B eCommerce successful. Join Magento Commerce, Magento Solution Partner, Monsoon Consulting, and leading UK supplier and industry leader in B2B online sales, Brymec, for The Anatomy of B2B Success webinar. In this webinar, Peter Sheldon shares how digital transformation is driving B2B online sales growth and provide tips on current eCommerce executive thinking. Guy Hewison and Russell Schlaudraff from Brymec share how they are delivering the ‘future of online ordering.’ If you are serious about growing your B2B eCommerce, discover: What's driving the move to online ordering and self service in B2B The importance of understanding who your customers’ buyer really is The common challenges and pitfalls B2B companies face with implementations Advice from Brymec for sourcing a B2B eCommerce platform Tactics for growing online sales and providing a better customer experience
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Magento
Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Achieving a 360-degree view of customers has become increasingly challenging as companies embrace omni-channel strategies, engaging customers across websites, mobile, call centers, social media, physical sites, and beyond. Learn how software solutions in AWS Marketplace can automate data lake analysis, enabling self-service platforms for analysis that expand and enhance personalization while deepening customer understanding so you can spend more time acting on insights.
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AWS - ROI DNA
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
Get a closer look at the roles of collaboration, self-service and engagement as we examine the results of a recent CMSWire survey.
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Oracle PaaS/IaaS/Hardware
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
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mobile apps, mobile self-service, mobile applications, customer interactions, customer experience/engagement
    
Interactive Intelligence
Published By: IBM     Published Date: Jul 10, 2009
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage and improve business operations. Constant insight fuels smarter decisions and a more proactive approach to business.
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ibm, ebf, business process management, bpm, ibm smart soa, bep, kpi, websphere, business monitor, business events, lotus
    
IBM
Published By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
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microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service, automation
    
Microsoft Dynamics CRM
Published By: IBM Software     Published Date: Feb 07, 2011
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
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ibm cognos, midsize companies, self-service reporting, it infrastructure, collaborative
    
IBM Software
Published By: ScriptLogic     Published Date: Aug 30, 2010
Small to medium businesses experiencing network downtime can cost as much 3% of annual revenues. It is critical that you have a help desk solution that can help efficiently track, identify and resolve issues as quickly as possible. Help Desk Authority® provides best-of-breed ticket workflows, dashboards and reporting with advanced automation and self-service functions to enable IT to focus on more important issues.
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scriptlogic, help desk authority, lifecycle, optimization, remote support, data tracking
    
ScriptLogic
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: Mindtree     Published Date: Nov 01, 2016
Learn how to cut costs so you can self-fund growth initiatives. An expert Managed Services guide can help you map a smart path to streamlining processes, outsourcing services and rearchitecting systems. With a customized plan in place, your Managed Services provider can begin to optimize IT and increase efficiencies through continuous improvements. Discover how Managed Services providers: Guarantee savings every year so you can invest in growth opportunities such as digital and analytics Optimize the run-the-business side of IT to accelerate innovation Deliver continuous improvements to productivity, quality and time to market
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mindtree, growth initiatives, managed services guide, managed services, analytics
    
Mindtree
Published By: NetApp     Published Date: May 29, 2015
Download this case study to discover how a private discovery cloud infrastructure enables students and faculty to focus solely on medical research with its on-demand, self-service capabilities. Find out how it is changing the way content is shared and stored within an organization.
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netapp, cloud, cloud computing, cloud infrastructure, healthcare cloud
    
NetApp
Published By: SnapLogic     Published Date: Sep 03, 2015
Learn how SnapLogic and Amazon Web Services helped Earth Networks create a responsive, self-service cloud for data integration, preparation and analytics.
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data management, self-service clouding, data integration, data analytics, data storage, data encryption, data warehousing, database services, ssd storage
    
SnapLogic
Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: Nimsoft     Published Date: Oct 24, 2011
This paper offers tips for offering self-service capabilities to customers, therefor improving customer service levels and satisfaction.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges
    
Nimsoft
Published By: Sponsored by HP and Intel®     Published Date: May 13, 2013
Learn more about this offering that includes a self-service infrastructure portal for quick auto-provisioning, along with built-in infrastructure lifecycle management to optimize infrastructure, manage the resource pools, and help ensure uptime. CloudSystem Matrix is integrated by design with broad support of heterogeneous environments, including VMware, Microsoft® Hyper-V, and KVM through OpenStack as an enabling technology that manages and provisions virtual machines to the Red Hat KVM hosts.
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Sponsored by HP and Intel®
Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat, agent-customer co-browsing, online customer communities, unified communications, multichannel knowledge management, repurchase probability, long-term loyalty, empower sales, roi of self-service, e-commerce solutions
    
Art Technology Group, Inc
Published By: LiveOps     Published Date: Aug 03, 2012
This paper will first discuss the impact of cloud computing, consumerization of IT, and the emergence of social media in driving the transition from traditional on-premises call centers to a superior model, the cloud contact center.
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cloud computing, consumerization of it, consumerization, on-premises call centers, cloud contact center, contact center operations, functionality, cloud-based customer service, mirgation, social media, crm, customer relations management, availability, innovation, scalability, security, self-service, staffing, workforce
    
LiveOps
Published By: rPath     Published Date: Dec 20, 2010
An Expert Discussion on IT Bottleneck to IT-as-a-Service.
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rpath, webinar, hybrid cloud, it-as-a-service, enterprise cloud
    
rPath
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