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Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Pentaho     Published Date: Feb 26, 2015
Ventana’s benchmark research on big data integration will help you become familiar with the tools and technologies you need to help your organization succeed with big data.
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benchmark research, big data integration, big data, business intelligence systems, business analytics, data integration
    
Pentaho
Published By: Pentaho     Published Date: Nov 04, 2015
This report explains the benefits that Hadoop and Hadoop-based products can bring to organizations today, both for big data analytics and as complements to existing BI and data warehousing technologies based on TDWI research plus survey responses from 325 data management professionals across 13 industries. It also covers Hadoop best practices and provides an overview of tools and platforms that integrate with Hadoop.
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pentaho, analytics, platforms, hadoop, big data, predictive analytics, data management
    
Pentaho
Published By: Salesforce     Published Date: Nov 19, 2015
Based on responses from more than 1,100 adults who currently have investments, the research found the wave of millennials (ages 18-34) entering the market is not only putting pressure on financial advisors to use newer technologies in managing their money, but also pushing even Gen Xers (ages 35-54) and baby boomers (ages 55+) toward more modern financial tools, such as modeling on mobile devices or online portfolio rebalancing.
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Salesforce
Published By: HotSchedules     Published Date: Apr 25, 2018
It’s no secret the restaurant industry is highly populated by teenagers. So what are the best tactics to engage your Gen Z employees while keeping your restaurant compliant with today’s labor laws? Research has found Gen Z to be very different than their older millennial brothers and sisters, meaning operators need to find a whole new approach to engage them. In this guide we’ll highlight the engagement and compliance challenges restaurants face with this group of workers. And then we’ll walk you through best practices we’ve seen work using mobile scheduling apps and digital communication tools.
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HotSchedules
Published By: Adobe     Published Date: Mar 26, 2018
Marketing leaders rely on analytics teams to deliver better measurement, insights and optimization. Use this research to evaluate your organization's current analytics tools and identify new solutions aligned to your goals.
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Adobe
Published By: Gigamon     Published Date: Oct 19, 2017
Register for the Enterprise Strategy Group’s Research Insights Paper, Understanding the State of Network Security Today to learn more about the challenges, changes, best practices and solution requirements for network security operations and tools. See why ESG recommends improving network visibility and reducing security vulnerabilities by consolidating tools through a platform-based approach to visibility in which data, analytics and reports from multiple tools are aggregated and consumed in one control panel. Download to learn more.
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Gigamon
Published By: Riverbed     Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
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Riverbed
Published By: Tenable     Published Date: Mar 07, 2018
"Answers to five questions that are top-of-mind for infosec leaders today. The challenge of secure DevOps is top of mind for many infosec and IT leaders. To help you understand the latest trends, Tenable reached out to Christina Richmond, Program Director for IDC’s Security Services Research Group, for her answers to the following five questions: 1. How do organizations ensure that the security team adapts seamlessly to development processes and tools to create a cohesive program? 2. What are some common mistakes you see companies make when attempting to integrate their DevOps and security processes? 3. How can security leaders assist organizations with making the transition to secure DevOps? 4. In the world of agile methodologies and DevOps, how do security teams need to evolve to be more effective in managing cyber risk? 5. What are some examples of secure DevOps principles among cloud native technologies? Written for infosec leaders responsible for integrating security int
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secure devops, idc, analyst report, container security
    
Tenable
Published By: Dome9     Published Date: Apr 25, 2018
Cloud investment continues to grow over 20% annually as organizations are looking for faster time to deployment, scalability, reduced maintenance, and lower cost. But there is one aspect of cloud that consistently worries IT and security professionals – how to achieve high levels of security in the cloud. As cloud adoption increases, the fears of unauthorized access, stolen identities, data and privacy loss, and confidentiality and compliance issues are rising right along with it. This report has been produced by the 350,000 member Information Security Community on LinkedIn in partnership with Crowd Research Partners to explore how organizations are responding to the security threats in the cloud and what tools and best practices IT cybersecurity leaders are considering in their move to the cloud. 2
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Dome9
Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Collaborative helped a research company transitioning to commercialization identify critical timelines, tasks, milestones and resources required to bring a new drug to market. As part of the project, leaders were given the information and tools they needed and the business began building the strong foundation necessary for a successful launch.
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collaborative consulting, biotech organization, case study, launch strategy, biotech company, infrastructure, tailored segment, particular market, collaborative, integrated launch plan, operating systems
    
Collaborative Consulting
Published By: ServiceNow     Published Date: Oct 06, 2015
IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This Magic Quadrant research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.
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ServiceNow
Published By: Oracle Analytics     Published Date: Oct 06, 2017
Business decision making is undergoing a data-infused renaissance. Organizations are tired of the limitations of spreadsheets and dealing with long IT business intelligence (BI) development cycles just to gain access to the data they need now. Fortunately, with the advent of visual analytics and discovery tools (many offered in the cloud), the journey to data insight is getting simpler and faster. Rather than trying to divine meaning from a group of predefined reports or simple static dashboards, visual analytics helps users gain insights from data more quickly using intuitive data visualization. Increasingly, visual analytics tools provide easy-touse data preparation features for better data access. They support collaboration, mashups, and storytelling. TDWI Research sees growing interest in applying more modern, up-to-date tools for working with data.
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Oracle Analytics
Published By: Lucidworks     Published Date: Aug 24, 2016
This white paper discusses the imperative demand faced by organizations to create satisfying and relevant search experiences for their users. Executives who read this white paper will learn what it means to the overall organization to provide unified information access; the impact and benefits of and challenges to pursuing a strategy to unite information across an organization; and the strategies and examples of organizations that have effectively utilized tools to support unified information access in the pursuit of delivering a superior and more relevant search experience for their users.
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search experience, unified information access, lucidworks, information strategy, relevant search, ecommerce search
    
Lucidworks
Published By: Qlik     Published Date: Aug 12, 2015
This Research Report examines the analytical strategies of organisations currently using data discovery tools and highlights their superior performance in user engagement.
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data discovery, data, data discovery tools, analytics, benefits of using data discovery, data collaboration, data proliferation, data engagement, big data, data strategies
    
Qlik
Published By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
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business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management, productivity
    
AppDynamics
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
Over the last several years CA Technologies has acquired a number of companies and their respective products, to augment its continuous delivery suite and, especially, its DevTest portfolio. In particular, it has recently acquired Grid-Tools and Rally Software. Bloor Research has been asked to explore how Grid Tools’ products – now known as CA Test Data Manager (formerly Datamaker and CA Datafinder) and CA Agile Requirements Designer (formerly Agile Designer) expand and augment the capabilities provided by CA Service Virtualization (previously iTKO’s LISA) and CA Agile Central (formerly Rally), making the whole greater than the sum of the parts.
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technology, business value, ict investments, research services, consultancy projects, bloor research, continuous testing, testing effort, service virtualisation, delivery ecosystem
    
CA Technologies EMEA
Published By: Symantec     Published Date: Dec 13, 2017
Enterprise’s are increasingly under threat from sophisticated attacks. In fact, research has found that threats dwell in a customer’s environment an average of 190 days1. These Advanced Persistent Threats use stealthy techniques to evade detection and bypass traditional security defenses. Once an advanced attack gains access to a customer environment the attacker has many tools to evade detection and begin to exploit valuable resources and data. Security teams face multiple challenges when attempting to detect and fully expose the extent of an advanced attack including manual searches through large and disparate data sources, lack of visibility into critical control points, alert fatigue from false positives, and difficulty identifying and fixing impacted endpoints.
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investigation, exposure, attacks, endpoints, network, email, cloud, security, symantec
    
Symantec
Published By: Brainshark     Published Date: Oct 16, 2013
With the proliferation of the iPad and other tablets and mobile devices among sales and account managers, a new generation of enabling technologies and best practices has offered the opportunity to get more out of the out-of-office experience. This research brief examines the use of video tools by sales professionals within best-in-class companies, specially within a mobile environment.
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sales enablement, sales training, sales productivity, sales effectiveness, sales revenue, sales costs, product marketing, content marketing, onboarding sales, sales new hires, mobile sales, sales mobility, powerpoint, ppt, presentation, video, video training, ipad, iphone, video marketing
    
Brainshark
Published By: Epicor     Published Date: Jan 09, 2018
Successful financial management really comes down to providing employees with the tools they need to make the most informed decisions at any given time. Accurate forecasts, budgets, and plans lead to smarter investments. In this Aberdeen research report, top performers are found to provide their employees with the tools that enable success, in addition to exhibiting the following characteristics: • Predictive • Informed • Efficient • Agile Download the report to find out how Epicor enterprise resource planning (ERP) solutions can help you improve your processes and turn your manufacturing business into a financial planning, budgeting, and forecasting leader.
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enterprise resource planning (erp), financial management, manufacturing, budgeting, forecasting
    
Epicor
Published By: IBM Watson Health     Published Date: Nov 20, 2017
Strong patient engagement leads to improved population health, a better experience of care, and lower healthcare costs. Even so, few healthcare organizations have a well-defined patient engagement strategy, according to research by IBM Watson Health. Read this whitepaper and learn why healthcare organizations should create a comprehensive patient engagement strategy, what each component of such a strategy entails and how to take the steps required to build an effective patient engagement program. From patient portals, telemedicine, and mobile health, to data sharing, automation tools and cognitive computing, you’ll gain the ability to leverage valuable tools for increasing patients’ involvement in their own health outcomes.
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patient outreach, patient relationship management, patient experience, population health management, cognitive computing, data, data sharing, healthcare costs, care, patient engagement, patient engagement strategy, patient portals, mobile health, telemedicine, automation tools, health outcomes
    
IBM Watson Health
Published By: Gleanster Research     Published Date: Oct 22, 2013
This Deep Dive analyst insight from Gleanster research explores what local marketing automation is and why is it unique & different from traditional campaign execution tools.
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Gleanster Research
Published By: Rand Secure Archive     Published Date: Jun 06, 2013
Most organizations possess considerable intellectual property. Unfortunately, that information is useless unless employees know how to find it. The time that staff members spend searching for data, often fruitlessly, represents a real cost to organizations. In some instances, when employees can’t find the information they’re looking for, they end up duplicating work. Archiving tools with powerful index and search capabilities can help maximize the value of intellectual property.
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data, archive, tools, index, search, value, intellectual property
    
Rand Secure Archive
Published By: Pentaho     Published Date: Mar 08, 2016
If you’re evaluating big data integration platforms, you know that with the increasing number of tools and technologies out there, it can be difficult to separate meaningful information from the hype, and identify the right technology to solve your unique big data problem. This analyst research provides a concise overview of big data integration technologies, and reviews key things to consider when creating an integrated big data environment that blends new technologies with existing BI systems to meet your business goals. Read the Buyer’s Guide to Big Data Integration by CITO Research to learn: • What tools are most useful for working with Big Data, Hadoop, and existing transactional databases • How to create an effective “data supply chain” • How to succeed with complex data on-boarding using automation for more reliable data ingestion • The best ways to connect, transport, and transform data for data exploration, analytics and compliance
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data, buyer guide, integration, technology, platform, research
    
Pentaho
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