Skip to content
 

nps

Results 1 - 6 of 6Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Jul 27, 2016
Download this eBook to learn: What is an omnichannel agent desktop and how it can help transform customer experience Five capabilities to look for in an omnichannel desktop Success stories of how industry leaders have achieved improvements in agent efficiency, first contact resolution, average handle time and NPS
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Pure Storage     Published Date: Nov 02, 2017
Pure Storage has significant expertise creating scalable, enterprise-class, flash-optimized storage platforms, and with FlashBlade, Pure Storage has crafted a turnkey, purpose-built platform that is well suited to cost effectively handle the performance and capacity requirements of genomics workflows. Pure Storage has differentiated itself from more established enterprise storage providers by delivering an industry-leading customer experience, as shown by its extremely high NPS, indicating it knows how to meet and is committed to meeting customer requirements. Whether genomics practitioners plan an on-premises deployment or a cloud-based deployment for their genomics workflows, they should consider the performance, cost, and patient care advantages of the Pure Storage FlashBlade when choosing a platform, particularly if they plan to retain data for a long time and use it frequently.
Tags : 
results, management complexity, high costs, new flash array, afa, pure storage, market, scale ability
    
Pure Storage
Published By: Zebra Technologies     Published Date: Dec 20, 2017
The use of wristbands to identify hospital patients has been a standard practice for well over half a century. Handwritten, typed or printed, wristbands were originally created to provide an easy way for caregivers to verify identity at any point along the patient’s healthcare journey. From newborns in the delivery area to geriatric patients in rehabilitation, everyone got a wristband. And that’s how things worked until the introduction of barcode technology. By putting barcodes on hospital wristbands, healthcare facilities can leverage a host of connected technologies to improve safety and quality of care. It’s also the most effective way to comply with the National Patient Safety Goal (NPSG) to “Improve the accuracy of patient identification,” which the Joint Commission has included in its annual goals since 2003.
Tags : 
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Jun 15, 2017
Labeling blood and other samples at the time they are collected improves patient safety and helps prevent a host of problems related to misidentification — including many of the estimated 160,900 adverse events that occur in U.S. hospitals annually because of sample identification errors. There is a strong and growing body of evidence within medical literature that creating specimen identification labels on demand at the patient bedside with a mobile printer can significantly reduce errors. The Joint Commission’s National Patient Safety Goals (NPSG) advocate the use of two patient-specific identifiers, such as name and birthdate, whenever taking blood or other samples from a patient, and to label the sample collection container in the presence of the patient.
Tags : 
specimen, labeling, benefit, hospitals
    
Zebra Technologies
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Tags : 
contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
    
Interactive Intelligence
Published By: MaritzCX     Published Date: Nov 29, 2016
Download the eBook “Stop Chasing the Score and Focus on Driving Action” to change your CX program and scores as well as rally your employees.
Tags : 
maritzcx, cx strategies, customer experience, nps, customer experience/engagement, business intelligence, reputation monitoring, market research
    
MaritzCX
Search      

Find Research

Add Research

Get your company's research in the hands of targeted business professionals.