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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
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Zendesk Ltd
Published By: VMware     Published Date: Oct 12, 2018
Since Hyper Converged Infrastructure (HCI) emerged as a breakthrough technology, it has continued to gain taction as it has truly delivered on its promise. It has helped organizations optimize resources, reduce complexity, lower costs, increase agility and accelerate development cycles, as well as provide a seamless path to hybrid cloud. These are just a few of the key benefits causing IT leaders pay close attention to HCI and look at ways to use it to power key initiatives such as digital transformation. As IT leaders continue to embrace HCI and the market is expected to grow at a compound annual rate of 42% through 2023, the future is happening now. Submit the form to read our latest whitepaper and discover 5 powerful HCI case studies around Business critical applications, Hybrid Cloud/Multicloud, Disaster recovery, Edge computing, Container and App Development.
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VMware
Published By: Cisco     Published Date: Oct 08, 2018
Detect attacks that get past perimeter defenses across the digital business. Detect malicious patterns in encrypted traffic. No decryption is needed with our Encrypted Traffic Analytics technology and multilayer machine learning. Extend your network visibility.
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encrypted traffic, digital business, security, network, network visibility, next generation firewall, digital transformation, advanced malware protection
    
Cisco
Published By: Cisco     Published Date: Oct 08, 2018
Today more than ever, business wins depend on teamwork. And the teams that make things happen are bigger, more diverse, and more distributed than ever. People are working at home, in coffee shops, and on the road. They span multiple time zones. They use every imaginable device, relying heavily on their mobile phones. They grapple with deadlines because their tools don’t connect. With so much to manage, people are challenged to be truly present and focused in the moment. To make the most of each opportunity and maintain business momentum, they need tools that allow them to work intuitively. Effortlessly. That fade into the background, leaving them free to keep focused, stay engaged, get inspired, innovate. That allow them to connect as if they were in person, when they’re not. To learn from industry experts on how collaboration works, Download Report!
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collaboration, workspace transformation, workforce transformation, virtual meetings, digital transformation, webex, webex meeting, webex teams
    
Cisco
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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transforming, engagement, center, crm, health, systems
    
Evariant
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
There are so many opportunities for businesses to collect data that getting a clear picture of all of it can be an uphill battle—and leveraging it for insight can be nearly impossible. But whether you are a start-up or a multinational conglomerate, not taking advantage of the available data is a mistake you cannot risk making. According to a 2016 McKinsey & Company study, over the past three years, digital leaders have achieved revenue growth five times greater, an operating margin profit eight times greater, and a return to shareholder value two times higher than laggards. Companies today need a closed loop system that combines data, insight, and action. Download this paper to learn about the goals of a system of insight (SOI), the common set of technologies that all systems of insight need, and how an SOI can make a difference in your business.
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TIBCO Software APAC
Published By: Turbonomic     Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
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Turbonomic
Published By: Here Technologies     Published Date: Sep 26, 2018
Get higher quality, more accurate location data – and a safer, more profitable fleet – by choosing the right location services provider. The true value of a location platform comes from bringing together multiple data sources and presenting them in a meaningful way. Using a platform approach, you can help customers differentiate their service, increase margins and increase safety. So, in this guide, we cover the four key considerations for choosing a mapping and location service platform to ensure a high quality, accurate mapping service for you and your customers. Download the eBook
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Here Technologies
Published By: Carbonite     Published Date: Oct 10, 2018
For a backup solution to be considered flexible, it needs to satisfy several key business requirements. It should integrate seamlessly with any servers you’re running and provide full support for all the applications your business uses. It should enable you to protect assets in different parts of the country or overseas. And it should let you manage and monitor backups from anywhere. A flexible backup solution gives you everything you need to protect the technology investments you make now and in the future. So instead of having to buy multiple solutions to support your changing needs, you can have a single solution that adapts to fit your environment. We call that flexible deployment.
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Carbonite
Published By: Fiserv     Published Date: Jul 09, 2018
Cash may be popular with consumers, but it often presents challenges and extra costs for retailers. Manually handling, counting, reconciling and depositing cash every day, or multiple times a day, can be expensive. Smart safe technology and automated cash handling can help and benefit all areas of your business – from Finance to Operations to Loss Prevention – but, more importantly, your customers. Read this eBook to learn the four key benefits of automated cash handling: • Maximize your cash flow • Gain more flexibility with open systems • Reduce shrinkage and reconciliation • Care for customers instead of counting cash
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cash automation, smart safe, cash handling, cash-in-transit, cash management, cit, cash vault, cash counting, cash reconciliation, cash transaction, fraudulent currency, counterfeit detection, counting errors, shrinkage, reconciliation
    
Fiserv
Published By: Juniper Networks     Published Date: Oct 02, 2018
Without specific and explicit design decisions about not only the network architecture but also network operations,enterprises risk drifting toward a future of many clouds, each with their own operational nuances. Those who are not mindful about managing new additions increase the complexity of their network with each variation. This white paper discusses how to approach the design of the network and operations in the move from cloud to multicloud. The focus is on meeting the business needs of today and tomorrow, battling complexity, preserving the possibilities for options, and supporting IT’s role as the steward of technology decisions for the business.
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Juniper Networks
Published By: Black Duck Software     Published Date: May 18, 2010
In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.
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black duck software, open source, platform, sap, multi-source, code, source
    
Black Duck Software
Published By: Black Duck Software     Published Date: Oct 01, 2009
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software.
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black duck software, open source, platform, sap, multi-source, code, source, intellectual property
    
Black Duck Software
Published By: Black Duck Software     Published Date: Feb 17, 2009
"Agile" software development is an increasingly popular development process for producing software in a flexible and iterative manner that can deliver value to the enterprise faster, reduce project risk and allow adaptation to changes more quickly.
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black duck software, open source, platform, sap, multi-source, code, source, agile development
    
Black Duck Software
Published By: Black Duck Software     Published Date: Jul 16, 2010
This paper is for IT development executives looking to gain control of open source software as part of a multi-source development process. You can gain significant management control over open source software use in your development organization. Today, many IT executives, enterprise architects, and development managers in leading companies have gained management control over the externally-sourced software used by their application development groups. Download this free paper to discover how.
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open source, development, architects, application development, software development
    
Black Duck Software
Published By: ServiceNow     Published Date: Sep 18, 2018
Worldpay deployed ServiceNow Performance Analytics to replace multiple data tools and promote the use of analytics throughout its organization for improved decision making. Nucleus found the project enabled the company to boost analyst productivity, while simultaneously increasing data accessibility and engagement for hundreds of additional employees. Download this case study to learn more
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nucleus, research, worldpay, servicenow
    
ServiceNow
Published By: Workday     Published Date: Sep 19, 2018
Hoarding data isn’t doing much to help your financial services firm if you can’t easily combine data from multiple sources and quickly run analytics. But there is a way to turn those heaps of data into actionable insights to get clearer answers to your biggest questions and better drive your firm’s strategy. Read the blog to learn how to improve your back end to go from data hoarding to decision-making.
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Workday
Published By: Sangoma     Published Date: Jan 30, 2013
IP communications across multiple, sometimes untrusted, networks needs to be normalized, managed and secured. As part of the most cost-effective, easiest to manage line of Session Border Controllers on the market. Read to learn how they can help you.
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ip communications, sangoma, ip firewall, datasheet, sangoma, session border control, carrier appliance
    
Sangoma
Published By: XpertHR     Published Date: Jun 13, 2018
Multiple locations. Many hourly employees. Myriad pay rates and scheduled hours. Add multiple sick leave laws to the mix. The result: potential chaos and confusion. XpertHR can help. We take the complexity out of staying on top of the shifting paid sick leave law landscape to ensure compliance, understanding and clear employee communication. Michigan and Indiana are banning local sick leave laws. Cities from San Francisco to New York City are leading the pack in favor of them. These and other states and cities around the country are creating a complex playing field for HR professionals when it comes to ensuring compliance with paid sick leave laws. You don’t have the time, or resources, to stay on top of these trends. We do!
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paid sick, leave management, employee leave, compliance, leave laws, employee management, employee benefit
    
XpertHR
Published By: XpertHR     Published Date: Jun 13, 2018
Multiple locations. Many hourly employees. Myriad pay rates and scheduled hours. Add multiple sick leave laws to the mix. The result: potential chaos and confusion. XpertHR can help. We take the complexity out of staying on top of the shifting paid sick leave law landscape to ensure compliance, understanding and clear employee communication. Michigan and Indiana are banning local sick leave laws. Cities from San Francisco to New York City are leading the pack in favor of them. These and other states and cities around the country are creating a complex playing field for HR professionals when it comes to ensuring compliance with paid sick leave laws. You don’t have the time, or resources, to stay on top of these trends. We do!
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paid sick, leave management, employee leave, compliance, leave laws, employee management, employee benefit
    
XpertHR
Published By: Anaplan     Published Date: Aug 28, 2018
The concept of integrated business planning — closing gaps in an organization’s various planning functions and aligning operations and strategy with its inancial performance — has existed in various forms for decades. What has changed is creation of planning platforms that can handle the luidity of data to erase silos and enterprise borders where once there were multiple geographies, departments, time zones, languages and currencies. All elements of business are managing the avalanche of information coming to them. Just like connecting disparate people, we also must connect data that resides in various systems, applications and tools.
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afp, business, planning, capability, integration, organization
    
Anaplan
Published By: Zerto     Published Date: Oct 08, 2018
"Use this e-book to help move beyond the day to day challenges of protecting your business and start shifting to an IT resilience strategy. IT resilience is an emerging term that describes a stated goal for businesses to accelerate transformation and easily adapt to change while protecting the business from disruption. Learn: How to prepare for both unplanned and planned disruptions to ensure continuous availability Actionable steps to remove the complexity of moving and migrating workloads across disparate infrastructures Guidance on hybrid and multi-cloud IT: gain the flexibility to move applications in and out of the cloud"
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disaster recovery, it resilience strategy, it modernization, multi-cloud it, project management
    
Zerto
Published By: SQAD     Published Date: Oct 12, 2018
A "unified source of truth" brings order to modern multi-geographic and multi-line companies
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SQAD
Published By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
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virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network, cos mapping, network consolidation
    
Virtela Communications, Inc.
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.
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