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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
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Zendesk Ltd
Published By: Dell     Published Date: Aug 08, 2018
: Both public and private organizations acknowledge that managing the PC life cycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. Dell and Intel® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging Intel® vPro and Dell’s ProDeploy Plus and ProSupport Plus services.
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Dell
Published By: Workday France     Published Date: Sep 27, 2018
Alors que de nombreuses entreprises s'efforcent toujours de cerner ce que la transformation digitale signifie pour elles, les DSI ont clairement une occasion extraordinaire de prendre en main le pilotage de l'innovation pour leurs organisations. Ce rapport examine la transformation digitale telle qu'elle est perçue par le DSI, ce qu'elle signifie réellement et quelques étapes concrètes pour y parvenir. Lisez ce rapport pour découvrir les avis d'anciens DSI et d'autres toujours en exercice, d'universitaires, d'experts du secteur, ainsi que d'autres acteurs qui ont été témoins de l'émergence de la transformation digitale et qui partagent leurs recettes du succès.
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Workday France
Published By: Workday France     Published Date: Sep 27, 2018
: Dans le paysage informatique d'aujourd'hui, de nombreuses entreprises envisagent d'adopter une solution Cloud. Mais, étant donné le nombre important d'éditeurs qui proposent des solutions SaaS, comment identifier ceux qui vous permettront de bénéficier des véritables avantages de ce modèle ? Quelles sont les caractéristiques à prendre en compte lorsque vous envisagez d'adopter une solution SaaS, et quels impacts peut-on en attendre ? Dans ce livre blanc consultable gratuitement, vous découvrirez : Ce qui définit le mode SaaS Comment distinguer les fournisseurs d'une véritable solution SaaS et les autres ? La question de la sécurité Les économies potentielles que votre entreprise peut réaliser Comment déterminer si votre entreprise être prête à aller vers le mode SaaS Ce livre blanc s'adresse aussi bien aux professionnels de l'informatique qu'à toute personne cherchant à comprendre les concepts de base du SaaS.
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Workday France
Published By: Workday Nordics     Published Date: Sep 19, 2018
Are you a finance leader looking to get on track with digitisation? With insight from over 650 global finance leaders, this report examines the top priorities for financial transformation and provides a valuable road map for successfully redefining the finance function. Download the report now.
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workday, workday technology, digital strategy, workday finance
    
Workday Nordics
Published By: Workday UK     Published Date: Sep 18, 2018
Are you a finance leader looking to get on track with digitisation? With insight from over 650 global finance leaders, this report examines the top priorities for financial transformation and provides a valuable road map for successfully redefining the finance function. Download the report now.
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Workday UK
Published By: Workday     Published Date: Sep 18, 2018
Are you a finance leader looking to get on track with digitisation? With insight from over 650 global finance leaders, this report examines the top priorities for financial transformation and provides a valuable road map for successfully redefining the finance function. Download the report now.
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Workday
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
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CyberSource
Published By: Spredfast     Published Date: Aug 24, 2018
Social listening can sometimes feel like swimming blind. But it actually is easier than it seems. Follow our research team as they explore social listening reports to determine the gap between what finserv audiences are looking for versus what finserv companies are providing.
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social video, video marketing, video content, video content marketing, social media video, online video marketing, video marketing strategy, social media video marketing, social video marketing, video marketing services, best marketing videos, video social media, animated marketing videos, youtube video marketing, video for business marketing, digital marketing video, video marketing agency, social media video sites, video social
    
Spredfast
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
This spotlight report examines: • How Manufacturing Operations Management (MOM) or Manufacturing Execution Systems (MES) are key enablers of data management and Digital Transformation. Companies can combine many other opportunities with manufacturing operations in a digital journey. • Product lifecycle management (PLM) as a high-value discipline to pair with MOM in discrete manufacturing, and the value of digital continuity across engineering, manufacturing operations, and supply chain. • A robust integration of MOM and PLM technologies and the advent of the Digital Twin (a virtual copy of the product and how it's made) to demonstrate maturity in Smart Manufacturing and the ability to make smart products in smart factories. The IIoT has opened up a world of opportunity for manufacturers. Take advantage of it.
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Dassault Systèmes
Published By: Black Duck Software     Published Date: Oct 01, 2009
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software.
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black duck software, open source, platform, sap, multi-source, code, source, intellectual property
    
Black Duck Software
Published By: Aventri     Published Date: Aug 14, 2018
"Revenue focused executives have four metrics that determine their success or failure: number of opportunities, size of opportunities, win rate, and speed to revenue. All teams work together to make sure that they achieve these goals and that they have the processes in place to optimize around them. Event management software is one piece of the puzzle that is designed to generate revenue. Read this eBook to see how event management software helps to speed up the buying process and win more deals!"
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Aventri
Published By: Workday     Published Date: Sep 18, 2018
Are you a finance leader looking to get on track with digitisation? With insight from over 650 global finance leaders, this report examines the top priorities for financial transformation and provides a valuable road map for successfully redefining the finance function. Download the report now.
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Workday
Published By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
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virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network, cos mapping, network consolidation
    
Virtela Communications, Inc.
Published By: Ounce Labs, an IBM Company     Published Date: Jul 08, 2009
The Business Case for Data Protection, conducted by Ponemon Institute and sponsored by Ounce Labs, is the first study to determine what senior executives think about the value proposition of corporate data protection efforts within their organizations. In times of shrinking budgets, it is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
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ounce labs, it securitym it risk, software applications, ciso, pci dss, hipaa, glba, data security, source code vulnerabilities, source code analysis, it security, cryptography
    
Ounce Labs, an IBM Company
Published By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 13, 2009
Enterprise content is growing at an average rate of 200% per year-and the risks of noncompliance are growing even faster. This paper examines the business and technical difficulties of managing content from disparate systems and presents the most viable alternatives for addressing these challenges.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
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asg, cmdb, virtualization, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: The EIU, sponsored by E.ON     Published Date: Sep 03, 2018
n this paper, EIU examines the growth in distributed generation, as an increasing number of UK businesses are meeting a greater proportion of their energy needs through electricity generated themselves, on-site.
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eon, distributed generation, power and energy, onsite power, onsite electricity
    
The EIU, sponsored by E.ON
Published By: Upsite Technologies     Published Date: Sep 18, 2013
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF). Calculating the CCF is the quickest and easiest way to determine cooling infrastructure utilization and potential gains to be realized by AFM improvements.
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ccf, upsite technologies, cooling capacity factor, energy costs, cooling, metrics, practical, benchmark
    
Upsite Technologies
Published By: Cylance     Published Date: Jul 02, 2018
The cyberattacks of 2017 proved more numerous, sophisticated, and ruthless than in years past. Threat actors, armed with knowledge stolen from the CIA and tools lifted from the NSA, demonstrated an elevated level of proficiency. WannaCry and NotPetya, two prominent threats from last year, successfully exploited these stolen assets in their assault on systems worldwide. As 2017 progressed, new opportunities developed in ransomware-as-a-service (RaaS), opening the gates of malware-for-profit to everyone. Advancements in fileless attacks provided new ways for threats to hide from once reliable detection methods. Malware features such as polymorphism continued to play a powerful role in evading traditional defenses. The victims of cybercrime ranged from private businesses to the fundamental practices of democracy. France and the United States saw significant data breaches during their recent presidential elections. Several high-profile companies lost their customers’ personally identifiable information to cyberattacks, blemishing their brands and costing them untold millions in recovery operations. This report contains an overview of the threat trends and malware families Cylance's customers faced in 2017. This information is shared with the goal of assisting security practitioners, researchers, and individuals in our collective battle against emerging and evolving cyberthreats.
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cyber attacks, cia, nsa, wannacry, notpetya
    
Cylance
Published By: Cylance     Published Date: Jul 02, 2018
VolitionRx Limited is a multi-national company which develops new ways to detect cancer. Their ideal product needed to be reliable, efficient, and easily manageable for their modestly-sized IT department. Additionally, the solution had to be readily deployable to their operations in four separate countries. According to Daniel Halter, Group IT Manager at Volition, traditional antivirus vendors were “offering the same old solution only slightly jazzier. The model they were offering, although new, was and is the same thing that has been around for a while.” Daniel also stated that Volition had little time to determine which vendors are “selling the truth and which ones are selling the dreams.” Seeking an ideal match, Daniel reached out to Khipu Networks for their security recommendation. Khipu Networks suggested CylancePROTECT®, Cylance’s artificial intelligence endpoint security product. Read the full case study to learn about the results Cylance was able to deliver.
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volitionrx, cyber, security, data
    
Cylance
Published By: Cylance     Published Date: Jul 02, 2018
While advanced persistent threats and malware still plague some victims, it is ransomware that is still gaining real traction in today’s cybersecurity landscape. The EternalBlue flaw that took over the news in May 2017 rose to popularity as a result of its inclusion in the data leaked by The Shadow Brokers. Utilized in multiple attacks alongside the also-released DoublePulsar exploit, including the installation of cryptocurrency miner Adylkuzz, the exploits are just the tip of the cyberwarfare tools The Shadow Brokers are claiming to have in their arsenal. The latest EternalBlue and DoublePulsar based attacks, delivering the WannaCry Ransomware, have so far been hugely damaging to healthcare organizations while also impacting over 200,000 endpoints in 150 countries. WannaCry-WanaCryptor 2.0 was coupled with the EternalBlue exploit, allowing it to automatically propagate itself to vulnerable machines across the Internet. While not technically advanced, the use of EternalBlue and DoubleP
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ransomware, threats, cyber, security, data
    
Cylance
Published By: OneUpWeb     Published Date: Jun 16, 2010
Could your website be doing more? Find out in Oneupweb's latest study. Today, the design and usability of your website directly affects your bottom line. Discover if it's driving sales, or driving them away with the new measurement you need to determine the success of your site's design.
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oneupweb, usability, driving sales, e-commerce, ecommerce, task, clickability, demographics, design, website design, website/graphic design
    
OneUpWeb
Published By: Tagman     Published Date: Mar 21, 2011
This white paper examines the true costs associated with the Tagging of websites to implement and track the performance of online marketing technologies such as web analytics, display ad serving and search marketing. This research was conducted by TagMan, a smart container tag with real-time attribution and web-page acceleration.
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web analytics, tagging, real time attribution, web page acceleration, tagman, e-commerce solutions
    
Tagman
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