The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

Application performance monitoring (APM) companies are quickly becoming some of the most important players in the IT landscape as enterprises strive to deliver best-in-class customer experiences. Download Gartner’s 2018 Magic Quadrant for APM to see: • Gartner's updated evaluation criteria • Evaluations of each recognized vendor • An analysis of current trends in the APM market

Organizations are looking to use DXPs as they move from web-centric to more pervasive, multichannel digital experiences. This Magic Quadrant will help those responsible for a range of customer-, employee- and partner-facing initiatives find the most suitable vendor for their needs.

Optymyze jumps to a new high in the 2018 Gartner Magic Quadrant for Sales Performance Management. Named a Leader for the third consecutive year, Optymyze distinguished itself through agile operations, a strong business model, and excellent market execution. Gartner Research, the world’s leading research and advisory firm, also recognized our efforts to deliver innovative solutions and respond to client and market needs. This objective vendor comparison from Gartner is a must-read for any company considering an SPM solution. Access the full 2018 report! • Practical guidance on evaluating SPM solutions • An in-depth review of Optymyze and 10 other vendors • Analysis of SPM vendor capabilities and industry trends. Get instant access to the full 2018 Gartner research report!

Within the next 12 months, solid-state arrays will improve in performance by a factor of 10, and double in density and cost-effectiveness, therefore changing the dynamics of the storage market. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market.

Organizations see Web content management as a pivotal solution component in driving new business value. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.

Gartner’s Magic Quadrant for Digital Commerce, which 21 digital commerce platforms naming SAP Hybris Commerce Cloud as a leader for both B2C and B2B Businesses

Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row

Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems. Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.

Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.

IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.

Gartner Magic Quadrant for Solid-State Arrays. Competitive comparison of solid state array vendors, based on: vision and execution.

VCE Once Again Achieves High Marks in Vision, Ability to Execute Technology research firm Gartner recently released its second Magic Quadrant for Integrated Systems, a snapshot of the rapidly evolving converged and hyper-converged infrastructure industry space. A Gartner Magic Quadrant is a culmination of research in a specific market, providing a wide-angle view of the relative positions of the market's competitors. According to Gartner, no other company in the IT industry ranks higher than VCE in combined vision and ability to execute scores.

The Magic Quadrant is an independent analysis of the integrated systems vendors. Gartner determined the vendor placement based on each company's ability to execute and completeness of vision. According to Gartner, VCE is cited as a leader in the leader's quadrant by having a solid track record, significant presence, strong vision and innovation, as well as a clear understanding of the market.

Enterprises strive for ever-greater business impact from their online presence, demanding more from Web content management than it has traditionally delivered. In this Gartner report, you'll find how well WCM vendors are responding, providing insights for buyers and those reviewing their existing applications.

The Magic Quadrant is an independent analysis of the integrated systems vendors. Gartner determined the vendor placement based on each company's ability to execute and completeness of vision. According to Gartner, VCE is cited as a leader in the leader's quadrant by having a solid track record, significant presence, strong vision and innovation, as well as a clear understanding of the market.

See why Gartner's 2015 Magic Quadrant recognizes ServiceNow as a leader for the second year in a row. Each year Gartner assesses the viability and competitive strength of vendors in the IT service support management (ITSSM) space. This valuable report helps users determine which solutions best fit their needs, based on the tool capabilities, the integration with IT Operations Management solutions and more than a dozen other factors. For the 2nd year in a row, ServiceNow is recognized as a Leader in this Gartner Magic Quadrant. Check out what makes us different. Get the full, complimentary report to: • Receive an assessment of key vendors • Get a snapshot of the overall market overview • Learn why ServiceNow remains a leader

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This Magic Quadrant research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.

Les outils de gestion du support des services informatiques (ITSSM) sont essentiels pour les organisations Infrastructure et Opérations (I&O) afin de gérer la prise en charge et la prestation des services informatiques. Cette étude Magic Quadrant dresse le profil des principaux fournisseurs d'outils ITSSM afin d'aider les responsables I&O à faire des choix pertinents.

Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems.

Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.

For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.

Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.

Gartner’s evaluation is based on Adobe Experience Manager, part of the Adobe Marketing Cloud. Adobe is named a Leader and is positioned highest in both Ability to Execute and Completeness of Vision.