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Published By: LogMeIn     Published Date: Jan 15, 2014
This white paper includes highlights from the e-tailing groupís European Chat Mystery Shopping.
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logmein, live chat, chat opportunities, e-tailing, boldchat, add live chat, retail community, quantitative elements
    
LogMeIn
Published By: LogMeIn     Published Date: Jan 15, 2014
The following industry forecasts and findings highlight mobileís growth potential and each on their own should merit merchantsí attention. Learn more about the potential of mobile growth through this whitepaper.
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logmein, merchants and consumer, mobility, mobile mastery, industry insights, smartphones, research findings, e-tailing groups
    
LogMeIn
Published By: Amadesa     Published Date: Apr 19, 2011
The e-tailing group and Amadesa conducted research on website conversion rate optimization through which insight was gained from 160 online merchants. Download the whitepaper now and learn the 7 secrets to successful website testing & targeting.
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lauren freedman, e-tailing group, amadesa, conversion rate optimization, ecommerce marketing strategy, website optimization, a/b testing, multivariate testing
    
Amadesa
Published By: Oracle     Published Date: Feb 28, 2012
hat makes the connected customer tick and what can you do to ensure your brands are top-of-mind when these customers start and finish their browse and buy agendas? Find out in this paper by Lauren Freedman of the e-tailing group.
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email marketing, emerging marketing, advertising agencies, internet marketing, crm & customer care, marketing research, e-commerce
    
Oracle
Published By: LogMeIn     Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
Tags : 
chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants
    
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