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Published By: BigCommerce     Published Date: Oct 16, 2018
Businesses who have lived through the evolution of the digital age are well aware that we’ve experienced a generational shift in technology. The rise of software as a service (SaaS), cloud, mobile, big data, the Internet of Things (IoT), social media, and other technologies have disrupted industries and changed customers’ expectations. In our always-on, buy anything anywhere world, customers want their shopping experiences to be personalized, dynamic, and convenient. As a result, many businesses are trying to reinvent themselves. Success in a fast-paced economy depends on continually adapting and innovating. Companies have to move quickly to keep up; there’s no time for disjointed technologies and old systems that don’t serve the customer-obsessed mentality needed to thrive in the digital age.
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BigCommerce
Published By: Cisco EMEA     Published Date: Mar 05, 2018
Advanced Technology is having a growing impact on our everyday lives. Adoption of advanced technologies and virtual assistants such as Amazon Echo and Google Home are becoming more mainstream in homes. Meanwhile organizations worldwide are increasingly looking at how to implement similar technologies to improve productivity, speed workflows, and increase collaboration among employees, business partners, and even customers. To date, little is known about perceptions of technologies such as artificial intelligence (AI) and virtual assistants in the workplace and how they will impact how we work in the future.
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technology, customers, enterprise, business
    
Cisco EMEA
Published By: Here Technologies     Published Date: Dec 05, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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location data, transport & logistics, location services
    
Here Technologies
Published By: Here Technologies     Published Date: Dec 06, 2018
Advertisers have made great strides in understanding consumers’ digital journeys. But in order to truly map the steps of the consumer – including bridging the journeys between digital and physical worlds – you need advanced location-enabled intelligence. Find out how precise real-world geometry gives you the context you require to create personalized consumer experiences with the HERE and Location-Based Marketing Association (LBMA) white paper. HERE Technologies gives you the location context you need to make sense of your dynamic user data. Mapping consumer movements to real-world elements such as points of interest, retailers and their building shapes allows you to observe consumer journeys to within meters, and deliver more timely, accurate campaign messages.
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location data, ad tech, location targeting
    
Here Technologies
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy. One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware.
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Akamai Technologies
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
"El cliente siempre tiene la razón" es una frase que Zendesk se toma muy en serio. ¿Qué es lo que el cliente necesita y desea? Esa es la idea esencial de todo lo que Zendesk hace. Sean las compañías pequeñas que tratan de crecer rápidamente y establecer su marca, o las grandes empresas que procuran conservar la lealtad de sus clientes, el objetivo de Zendesk es facultar a los negocios para que ofrezcan atención impecable a escala, estén presentes en los canales que sus clientes prefieren, y apliquen los datos y análisis en las interacciones con el cliente. En este eBook, descubrirás cómo las organizaciones como NatureBox, Uber e Instacart usan Zendesk de forma innovadora para crear experiencias del cliente sencillas y perfectas. También leerás acerca de: ? Ofrecer soporte omnicanal y personalizado a escala ? Personalizar y administrar fácilmente las operaciones de soporte ? Administrar flujos de trabajo avanzados para maximizar la productividad ? Conocer las perspectivas de los cliente
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
IDC considera que RR. HH. es responsable de abordar y entregar los elementos clave de la transformación digital, así como de cambiar la función de RR. HH. en sí. Para ayudar a las organizaciones en este proceso, IDC ha identificado cinco tendencias y acciones claves que apoyan la transformación digital y el desarrollo de RR. HH. Esta herramienta permite a los profesionales de RR. HH. entender las hojas de ruta de entregas para lograr estos objetivos de transformación claves, empezando hoy mismo.
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SAP SuccessFactors
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
La transformación digital se está produciendo cada vez en más organizaciones y las pequeñas y medianas empresas no pueden permitirse el lujo de ignorarla. En el caso concreto de RR. HH., las barreras para el éxito de la transformación son las personas, el conocimiento y la cultura. Guste o no, el negocio confiará en que el departamento de RR. HH. apoye estas iniciativas y haga que esto suceda desde la base de empleados.
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SAP SuccessFactors
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
¿Está usted planificando en forma activa para la revolución digital de RR. HH.? La revolución digital de RR.HH. ha llegado y está avanzando a gran velocidad, y las organizaciones están buscando formas nuevas, efectivas y productivas de cumplir con las crecientes exigencias del negocio: agilidad, acceso global 24x7, velocidad y precisión. Las organizaciones líderes saben que necesitan generar disrupción o verse afectados por ella, por lo tanto han comenzado a crear entornos de trabajo completamente nuevos a los que llamamos la revolución digital en el trabajo. Está cambiando la forma en que pensamos y nos relacionamos con el trabajo cotidiano.
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SAP SuccessFactors
Published By: VMware     Published Date: Dec 10, 2018
It’s no secret financial services organizations own and operate legacy solutions. Some of these core processes are front and center, meeting customer needs; others are in the middle, supporting account handling operations; and still many more are in the back-office, handling data and managing analytics. The challenge for financial leaders is to ensure these traditional systems don’t prevent the delivery of great digital experiences now and into the future. To find out more download this eBook today.
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VMware
Published By: bChannels - Software One     Published Date: Dec 11, 2018
For many years, organizations thought about business continuity in much the same way they thought about business insurance — yes, it was important, but rarely was it top of mind. But that’s all changed. Many organizations have, unfortunately, discovered that even a scant few minutes of service downtime can have deleterious effects on their business operations, resulting in lost revenue, diminished customer confidence and heightened compliance risk. For those and other reasons, IT executives have raised the bar on business continuity preparedness for their organizations in all ways. New technologies, business processes and partnerships, combined with a raised level of importance for testing and a full appreciation of what virtualization can and can’t do for business continuity, are essential to new thinking around avoiding the impact of an unplanned service interruption. Download this informative Whitepaper to learn more about how Veritas Netbackup 8.1.2 can help.
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bChannels - Software One
Published By: Evariant     Published Date: Nov 08, 2018
Smarter growth for healthcare providers requires a strong patient acquisition engine that can demonstrate ROI. By focusing on the financial impact of marketing efforts, healthcare marketers demonstrates why these efforts warrant further investment. This guide presents the Evariant approach to calculating service line ROI from marketing spend. It includes a standard set of formulas and optional factors that may be relevant to certain service lines and system-wide operations.
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healthcare marketing, marketing roi, patient acquisition, marketing measurement
    
Evariant
Published By: Evariant     Published Date: Nov 08, 2018
Health systems gain a competitive edge when they identify the right physicians and target those physicians to develop unsurpassed loyalty. Learn how to cultivate relationships with physicians that lead to an increase in cases being referred, which results in smarter provider engagement, increased margins, optimized network utilization and health system growth. But which doctors? In which service lines? And what kinds of cases? And what touch points? This guide discusses how to reimagine how network development teams work that results in the ability to demonstrate indisputable ROI from network development activity and liaison outreach.
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physician relationship management, network utilization, market development
    
Evariant
Published By: Evariant     Published Date: Nov 08, 2018
Gone are the days when your physician liaisons called on physicians to discuss referrals and recruit physicians armed with only the “word on the street.” In fact, if your institution is doing this, you can be sure that any competitor is winning the referrals with the help of market intelligence. Download this eBook to get the secrets to unlocking physician liaison ROI and grow market share in this hyper-competitive environment.
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physician relationship management, network utilization, market development
    
Evariant
Published By: IBM Watson Health     Published Date: Dec 10, 2018
In this case study, large health systems implement IBM Watson Health to surface improvement opportunities. Using this tool, they were able to cut costs, reduce patients’ length of stay, acquire actionable data, address number of readmissions and improve management of COPD and sepsis.
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hospitals, health systems, healthcare, analytics, data, insights, case study, performance improvement, healthcare insights, cost, length of stay, financial performance data, readmissions, quality performance, benchmarks, dashboards, patient volume, savings
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Dec 11, 2018
This one-page interview describes the importance of providing clinicians with access to evidence-based information and discusses how artificial intelligence can help deliver that information quickly at the point-of-care.
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hospitals, health systems, artificial intelligence, data, cognitive insights, value-based care, evidence-based, healthcare technology
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Dec 12, 2018
Data analytic solutions help improve the value of health and human services, drive better decision-making and lower costs. See how the right solutions can contribute to millions of dollars saved through fraudulent claims detection, offer insights into the social determinants of health and benefit social programs.
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government, health and human services, artificial intelligence, data, cognitive insights, medicaid, fraud reduction, social program management, healthcare technology
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Dec 18, 2018
Watch this Executive Series webinar to see how Georgia Department of Community Health analyzed the impact of high-priced specialty drugs on overall population health and then develop policies to help optimize care while controlling costs. Hear how the latest analytic methods can help your organization bring best of breed policies to action. Discover how to best leverage your data now and in the future.
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IBM Watson Health
Published By: ServiceNow     Published Date: Oct 22, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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economic, impact, servicenow, tei, roi, itom
    
ServiceNow
Published By: Here Technologies     Published Date: Sep 28, 2018
How do you keep people safe in a ‘once in a 1,000 years’ weather event? Hurricane Harvey was a category four hurricane which struck the coast of Texas, eastern Texas and southwestern Louisiana in August 2017. HERE was able to track the storm and accurately report more than 2,100 road closures and blockages in real-time helping people stay out of harm’s way. HERE is the world’s leading provider of traffic incident information to the automotive industry. This eBook shows how HERE’s deploys its people and artificial intelligence to gather the data, check it for accuracy and produce insights which keeps drivers safe.
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Here Technologies
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
What is ransomware? Ransomware is a malicious software designed to hold a user’s files (such as healthcare records, financial contracts, manufacturing blueprints, software code, and other documents) for ransom by encrypting them and demanding the user pay a fee (often in Bitcoin) to decrypt them. How ransomware works Attackers initiate attacks using an array of tactics. Ransomware infections often first begin with an exploit kit — which are software kits designed to identify software vulnerabilities on endpoints and then upload and execute malicious code on the endpoint. Although variants of ransomware behave differently — there are many ways that Cisco can help. Download this whitepaper today to find out more.
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Cisco Umbrella EMEA
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