Skip to content
 

bots

Results 1 - 25 of 60Sort Results By: Published Date | Title | Company Name
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : 
customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Spredfast     Published Date: Aug 27, 2018
Can chatbots provide a great customer experience? Watch how top brands automate social customer service practices. You'll learn how to enhance agent workflows and use AI to better connect with the people you care about most.
Tags : 
social media customer support, social media manager, social media customer service, social customer service, media com customer service, social customer care, social media and customer service, customer service through social media, social media support, social media customer care, client management software, customer support software, social media management tools, social media monitoring, social media training, social media marketing companies, social media analytics, social media marketing, social media software, social media management software
    
Spredfast
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
Tags : 
    
Akamai Technologies Australia
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
BOTS ARE PERSISTENT – IT’S A NUMBERS GAME.
Tags : 
    
Akamai Technologies Australia
Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
Tags : 
decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC
Published By: Akamai Technologies     Published Date: Aug 17, 2017
Das Mirai-Botnet nutzt Hunderttausende von internetfähigen Geräten, die nur über ein schwaches standardmäßiges Kennwort verfügen. Durch Installation von Malware übernimmt Mirai die Kontrolle über die Geräte und errichtet auf diese Weise eine weltumspannende Armee von infizierten Bots. Bis zum Zeitpunkt der Attacke durchsucht jedes betroffene Gerät das Internet nach weiteren angreifbaren Geräten und infiziert diese. Das Internet der Dinge besteht aus Milliarden von Geräten, die Daten senden und empfangen können und heutzutage fast überall anzutreffen sind. Private Sicherheits- und Unterhaltungsgeräte wie Internetkameras, digitale Videorecorder (DVR) und Router werden häufig mit der Mirai-Malware infiziert.
Tags : 
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 11, 2017
There are many reasons why bots pose the most complicated threat to your online business - access to pools of IP addresses, ability to stay under the radar, highly persistent. Read what you need to know to stay in the know.
Tags : 
credential stuffing, ip security, threat protection
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 11, 2017
A compromised account is 17 times more valuable than a stolen credit card number. That’s why fraud bots, loaded with stolen credentials, use their lists of username/password pairs on thousands of websites. Credential stuffing bots can lead to data theft, customer identity fraud, and account takeover on your site. Learn about the risk to your business from credential stuffing bots in the Akamai infographic, Credential Stuffing 101: The Risk of Bots to Your Business.
Tags : 
credential stuffing, bot security, akamai, cyber security
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 11, 2017
Bots are responsible for 30% to 70% of website traffic. They have many purposes, range from good to middling to bad, and from simple to sophisticated. Bot management solutions vary a lot too. Vendors say they can solve your bot problems. Can they? The bot management market is evolving, with many vendors of different sizes, experiences and capabilities. It’s important to solve your bot problems without getting in the way of business. In this ebook, you’ll get insight into how to evaluate bot management solutions and understand what the differences mean for you.
Tags : 
credential abuse, bots, marketing, bot management, bot solutions
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Mar 09, 2017
For many financial institutions, traffic from bots (aggregators, scrapers, crawlers) can account for up to 40-60% of their overall website traffic — from good bots engaged in essential business tasks to bad bots performing harmful activities. Banks, traders, asset managers, and insurers might know how much of their traffic is from bots, but what they may not know is the impact those bots may be having on their business. Read the report to learn more about: • Managing Financial Data Aggregators • How Bots Affect the Digital Experience • What a good bot looks like?
Tags : 
financial services, financial data, bots, bot management, website traffic, the digital experience
    
Akamai Technologies
Published By: Adobe     Published Date: Nov 07, 2013
Honda uses Adobe Social to effectively engage European fans of cars, motorcycles, robots, jets, and other inventive products through a single, coordinated effort
Tags : 
adobe, honda motor, social media, brand governance, aodbe social, inventive products, coordinated effort, social communities, targeted experiences, using resources effectively, coordinate marketing campaigns, social media management platform, localized apps, international blockade, global campaign coordination, social analytics, local marketers, digital marketing, targeting publishing, social media quality
    
Adobe
Published By: Adobe     Published Date: Apr 25, 2016
Im Zuge der Entwicklung des digitalen Ökosystems um das traditionelle Marketing entstanden isolierte Abteilungen, was unterschiedliche Botschaften, Kampagnen und Erlebnisse zur Folge hatte. Zur Schaffung einheitlicher und ansprechender Erlebnisse auf allen Kanälen ist großes Engagement im gesamten Unternehmen erforderlich.
Tags : 
marketing, customer experience, customer experience/engagement
    
Adobe
Published By: Akamai Technologies     Published Date: Sep 27, 2016
In this Akamai brief, we reveal the hidden burden bots and scrapers place on your website. You will know what bots and site scrapers are used for, and why blocking bot traffic is not the best solution.
Tags : 
akamai, bots, scrapers, bot traffic, security, cybersecurity
    
Akamai Technologies
Published By: Oracle     Published Date: Aug 17, 2017
50% of guests do not want to be served by a robot but 80% of operators say robots will be cleaning restaurants by 2027 50% of guests want to be recognized without giving a name or loyalty card 54% of restaurant operators would like to see artificial intelligence helping with menu planning
Tags : 
anticipating, consumer trends, seeking innovations, enhance guest experiences
    
Oracle
Published By: Oracle     Published Date: Aug 17, 2017
50% de los clientes no quieren ser atendidos por un robot, pero el 80% de los operadores dicen que los robots estarán limpiando restaurantes en 2027 50% de los clientes quieren ser reconocidos sin dar un nombre o tarjeta de fidelidad 54% de los operadores de restaurantes les gustaría introducir la inteligencia artificial en la gestión de la planificación de menús
Tags : 
predecir, las tendencias de, consumo y buscar, innovaciones que mejoren, las experiencias de los clientes
    
Oracle
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
Tags : 
mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Credential stuffing is on the rise. Bots are getting smarter and malicious actors are getting more confident. Unfortunately, these advanced cyberattacks are also becoming more difficult to detect with standard security controls. Learn more about credential stuffing and how you can protect your business, your brand, and your customers from bots that commit fraudulent activity.
Tags : 
credential, bots, business, risk, management, security, cyberattacks
    
Akamai Technologies Australia
Published By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
Tags : 
control, visibility, customer, financial risk, web fraud, bots, infrastructure
    
Akamai Technologies Australia
Published By: Infor     Published Date: Mar 07, 2017
Bei der Verwaltung der Lagerbestände – also dem Ausgleich zwischen dem in Inventar gebundenen Kapital und dem Kundenservicegrad – geht es nicht um die Suche nach einem Idealzustand. Vielmehr gilt es zu erkennen, dass eine erfolgreiche Bestandsverwaltung die Abstimmung von Angebots- und Nachfragedaten in der globalen Lieferkette voraussetzt.
Tags : 
    
Infor
Published By: Infor     Published Date: Mar 07, 2017
Als Leiter von Vertrieb und Operations haben Sie einige Hauptaufgaben: Prioritäten festlegen, Ihre Supply-Chain-Strategien planen und umsetzen, immer wieder Verbesserungen bei gleichzeitiger raschen Anpassung an sich wandelnde Markt- und Kundenanforderungen implementieren und Nachfrageveränderungen mit Angebotsänderungen im Hinblick auf die finanziellen Ergebnisse verknüpfen. Erfahren Sie, wie Social S&OP Ihnen bei diesen Prozessen hilft.
Tags : 
    
Infor
Published By: Forcepoint     Published Date: May 16, 2016
Die finanziellen und rechtlichen Konsequenzen der während des vergangenen Jahres verzeichneten öffentlichkeitswirksamen Cyber-Angriffe enthalten eine unmissverständliche Botschaft: Datenraub kann so gravierend sein, dass die Unternehmensleitung es sich nicht leisten kann, das Thema zu ignorieren. Der Bericht "Cybersicherheit und Schutz vor Datendiebstahl" bietet einen Überblick über das Thema, der ohne technisches Fachjargon auskommt. Er liefert Anhaltspunkte die jedes Mitglied eines Vorstands, Aufsichtsrats oder Direktoriums nutzen kann, um die Sicherheitsposition der eigenen Organisation auf den Prüfstand zu stellen.
Tags : 
cyber security, security, cybersecurity, security application, data theft prevention, data security, cyberttacks
    
Forcepoint
Published By: KPMG     Published Date: Jul 10, 2018
Robotic process automation (RPA) promises huge gains for business services, including lower costs, better market insight and an improved customer experience. But implementing RPA requires a clear plan of action. Download this guide to: • understand the different types of automation • rethink myths around automation that could be holding you back • plan the first 100 days of your RPA journey • understand how to manage change as you integrate ‘bots’ into your workforce • get key insights from more than 50 automation projects worldwide.
Tags : 
    
KPMG
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
Tags : 
contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
Tags : 
artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: LogMeIn     Published Date: Feb 27, 2018
When Facebook released their bot feature, M, the virtual assistant living inside their Messenger platform, it was billed as the next generation of how people connect and interact with the internet. Since then, over 18,000 companies have created their own branded chatbots with the help of Facebook’s platform. Never ones to miss out on a trend, Microsoft, Google and Apple have all been hard at work developing their own integrated chatbot features. Brands of all shapes and sizes, from American Express to 1800-Flowers to Domino’s Pizza, all have their own chatbots, proving the versatility of the concept. As Microsoft CEO Satya Nadella said at the 2016 Build conference, “As an industry, we are on the cusp of a new frontier that pairs the power of natural human language with advanced machine intelligence.”
Tags : 
    
LogMeIn
Start   Previous   1 2 3    Next    End
Search      

Find Research

Add Research

Get your company's research in the hands of targeted business professionals.