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Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: KPMG     Published Date: Sep 13, 2018
Create a transformation vision and an integrated technology roadmap to get started towards your goals. As digital complexity increases, you’ve probably spent a lot of time making sure your customer-facing strategies and technologies are ready to meet the next challenge. And rightly so. But what about your internal functions? Are your ERP, finance, HR, procurement and supply chain strategies ready? You may be asking some hard questions: • How do I manage a large-scale transformation of my back office underpinned with the right technologies? • Is my technology strategy truly aligned to meet my business goals? • What are other organizations doing to make the transition? KPMG Technology Strategy and Selection gives you the tools to frame such decisions by working with you to develop a transformation strategy that’s based on your organization’s overarching business needs. One that will diminish some of the noise of disruption by helping you see what’s coming--while focusing on an integr
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kpmg, business transformation
    
KPMG
Published By: IBM     Published Date: Jul 02, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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IBM
Published By: DocuSign UK     Published Date: Aug 08, 2018
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals. Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction, and focus staff away from mundane tasks. Watch this webinar and discover how eSignatures can help you: - Simplify the new hire process: NDAs, offer letters, background checks and on-boarding - Streamline compensation and benefits: comp plans, stock option grants, and benefit plan notices - Reduce admin overheads: holiday requests, contractor agreements, and internal approvals - Ensure compliance: ISO compliance, new hire check-offs and audit support
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DocuSign UK
Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson
Published By: AppAssure Software     Published Date: Jun 29, 2010
Recover from any server outage in 15 minutes or less and use 80% less storage space for backups with Replay's built-in deduplication.
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appassure, sql, hyper-v, windows, vmware, replay, windows server, application server, disaster recovery
    
AppAssure Software
Published By: AppAssure Software     Published Date: Jul 14, 2010
All those employees who access email, financial systems, human resources, and other core corporate applications; Replay for Exchange continuously protects and monitors the health of your Exchange data stores and allows administrators to quickly search, recover, and analyze mailbox content. With Replay for Exchange you can restore individual email messages, folders, or mailboxes to a live Exchange server or directly to a PST, thereby solving some of your most costly and time consuming challenges. Take advantage of these Free Trial Offer!!
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appassure, sql, hyper-v, windows, vmware, replay, windows server, application server, disaster recovery
    
AppAssure Software
Published By: Veeam Software     Published Date: Nov 28, 2012
Windows Server 2012 represents a paradigm shift from the traditional client/server model to a new cloud-based infrastructure. Is your business ready? Download this whitepaper to learn the 7 key questions you need to answer now
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hyper v, servers, storage, cloud based infrastructure, storage solutions, data center, backup and recovery, disaster recovery
    
Veeam Software
Published By: SolarWinds MSP     Published Date: Jan 25, 2017
Download and read the e-book Choosing the Right Disaster Recovery Solution to find out what you need to consider when looking for a disaster recovery solution.
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solarwinds, msp, disaster recovery, backup
    
SolarWinds MSP
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 13, 2017
The HX Data Platform uses a self-healing architecture that implements data replication for high availability, remediates hardware failures, and alerts your IT administrators so that problems can be resolved quickly and your business can continue to operate. Space-efficient, pointerbased snapshots facilitate backup operations, and native replication supports cross-site protection. Data-at-rest encryption protects data from security risks and threats. Integration with leading enterprise backup systems allows you to extend your preferred data protection tools to your hyperconverged environment.
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hyperflex, systems, data platform, storage efficiency, business, cisco
    
Cisco EMEA Tier 3 ABM
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
    
Zendesk
Published By: Veritas     Published Date: Sep 30, 2016
This paper summarizes the trends that have made modernizing backup and recovery an urgent priority, the key requirements for solution offerings, and the unique capabilities of Veritas NetBackup™ Appliances in delivering a simple, complete, and cost-effective solution.
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Veritas
Published By: Veritas     Published Date: Sep 30, 2016
Read the 7 reasons why appliances can improve your NetBackup infrastructure.
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Veritas
Published By: Veritas     Published Date: Sep 30, 2016
Learn how a typical organization could save over $120,000 in three years with Veritas NetBackup™ Appliances over traditional build-your-own (BYO) media servers. Veritas provides the industry’s only integrated and purpose-built backup and recovery appliances to address the financial challenges organizations face today.
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Veritas
Published By: Veritas     Published Date: Sep 30, 2016
Learn how having one backup and recovery solution on a converged platform that can unify, manage and protect mixed workloads across the enterprise allows IT to reduce administration and infrastructure costs, even in the most complex environments.
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Veritas
Published By: Veritas     Published Date: Sep 30, 2016
This paper provides a structured approach to assessing the advantages of the appliance model. It summarizes the trends that have made modernizing backup and recovery an urgent priority, the key requirements for solution offerings, and the unique capabilities of Veritas NetBackup™ Appliances in delivering a simple, complete, and cost-effective solution.
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Veritas
Published By: Veritas     Published Date: Oct 03, 2016
Dieses Whitepaper fasst zusammen, warum Backup- und Wiederherstellungslösungen dringend modernisiert werden müssen und beschreibt wichtige Anforderungen an mögliche Lösungen sowie den einzigartigen Funktionsumfang der Veritas NetBackup™-Appliances für eine einfache, vollständige und kostengünstige Lösung.
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Veritas
Published By: Veritas     Published Date: Oct 03, 2016
Finden Sie heraus, wie Sie mit einer Backup- und Wiederherstellungslösung auf einer konvergenten Plattform Ihre Arbeitslasten vereinen, verwalten und schützen können, um selbst in komplexesten Umgebungen Verwaltungs- und Infrastrukturkosten zu reduzieren.
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Veritas
Published By: Veritas     Published Date: Oct 03, 2016
Erfahren Sie, wie ein durchschnittliches Unternehmen mit Veritas NetBackup™-Appliances in drei Jahren im Vergleich zu „Build-Your-Own“-Medienservern über 100.000 € einsparen kann. Veritas bietet die branchenweit einzige integrierte, speziell entwickelte Backup- und Wiederherstellungsanwendung zur Bewältigung der finanziellen Herausforderungen von Unternehmen.
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Veritas
Published By: Dell     Published Date: Sep 24, 2018
Read this paper from Dell EMC and Intel® to learn the business value of Data Domain and how it can... • Speed up your backups • Improve disaster recovery • Save valuable floor space ...and so much more!
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solutions, data, domain, dell, emc
    
Dell
Published By: Dell     Published Date: Sep 24, 2018
As the shift into a digital economy continues to accelerate, companies must out-innovate, outthink, and outpace their competition. Businesses must embrace change and transform to become the disruptors in their industries rather than wait to be disrupted by their competitors. In the face of this pressure to evolve, organizations need to transform IT to reduce both the capital and operational costs of legacy IT. They must offload repeatable and time-intensive manual tasks like backup, disaster recovery, and service deployment to software and policy-driven automation.
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economic, value, cloud, data, protection, dell emc
    
Dell
Published By: HPE Intel     Published Date: Mar 15, 2016
Enterprise Storage and Backup Transformation Workshop helps you to: • Bring key stakeholders together in a focused workshop • Create an agreed-upon list of next initiatives • Reduce the risk of new projects • Improve solution total cost of ownership • Quickly recognize tangible returns Download "Guide your data transformation: HPE Storage and Backup Transformation Workshop" to learn more.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 15, 2016
Led by experienced technology consultants, Hewlett Packard Enterprise Storage Transformation Workshop Service provides a highly interactive, meaningful half day-long session with a customer's IT, business, and executive stakeholders. Using a series of high-quality (slide-free) discussion panels, HPE TS Consulting will facilitate an exploration of data management transformation journey to business-aligned visions, aligning your specific situation and HPE’s experiences over evolutionary trends in Data Management, Transformation to All Flash and End to End Data Protection. HPE consultants will also lead discussions on the potential implications that a data management transformation may present to IT, your storage and backup staff, and your business.
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HPE Intel
Published By: Dell EMC     Published Date: Sep 12, 2016
Your business has tiers of applications and data. The protection needs of those application and data across a spectrum—starting with basic low cost daily backup, and ranging up to zero data loss with zero downtime. Along the spectrum, compliance requirements must also be met.
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Dell EMC
Published By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
The Cloud, once a radical idea in IT, is now mainstream. Whether it’s email, backup or file sharing, most consumers probably use a cloud service or two. Similarly, most IT professionals are familiar with cloud service providers such as Amazon, Google and Microsoft Azure, and many companies have moved at least some of their information technology processes into the cloud. In fact, the cloud has become so popular it’s easy to assume that running IT applications on-premises is not cost competitive with a cloud based service. In this report Evaluator Group will test the validity of that assumption with a TCO (Total Cost of Ownership) model analyzing a hyperconverged appliance solution from HPE and a comparable cloud service from Amazon Web Services (AWS).
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infrastructure, cost competitive, cloud, hyper converged, amazon web services, total cost of ownership, tco
    
Hewlett Packard Enterprise
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