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Comdata call center reps get 12% more sales per hour with Gameffective

White Paper Published By: Gameffective
Gameffective
Published:  Feb 26, 2019
Type:  White Paper
Length:  2 pages

Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.

In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.

Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.

 Read the case study to learn how Comdata:

  • Increased employee motivation and focus
  • Developed the capability to use various learning-materials to their fullest potential
  • Significantly increased profitability through aiding sales and service KPIs



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