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Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

White Paper Published By: Microsoft
Microsoft
Published:  Jan 10, 2017
Type:  White Paper
Length:  8 pages

Field service management teams want to keep costs down, while improving their customer service relationships. This can be hard for organizations in any industry—oftentimes, reducing costs hurts customer relationships—but IoT provides a way for field service organizations to achieve this goal. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?



Tags : 
microsoft, internet of things, iot, field service management, mobile workers, customer service, mobile solutions, big data, customer data, customer experience/engagement

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