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The Future of Customer Service

White Paper Published By: Sprinklr
Sprinklr
Published:  Nov 29, 2016
Type:  White Paper
Length:  23 pages

Customer service today is broken, and the data shows it:

  • 66% of surveyed customers switched service providers due to poor customer service.
  • 95% of dissatisfied customers will tell others about their bad experience with almost half sharing their bad experience via social.
Tried-and-true customer service models are losing your organization customers and prospects. Not only will customers leave you due to poor customer service, they’ll also tell potential customers to avoid doing business with you. So what is the solution? It’s called social customer service.

Download this whitepaper to see how brands like Citi have adopted social customer service.



Tags : 
customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care

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