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Creating 'always-on' Customer Service

White Paper Published By: Citrix
Published:  Oct 20, 2016
Type:  White Paper
Length:  8 pages

The retail industry is evolving further and faster than ever before. In a challenging economy, competition is fierce, underpinned by aggressive price wars and new market players. Physical and digital worlds are converging. Everything is connected. The pace of change is exponential. And the possibilities for improving how we work and live are literally limitless.

This whitepaper explores how retailers must consider a number of important technological trends when developing strategies to support an exceptional customer and employee experience.

Download this paper now to find out more.

Tags : 
customer experience, customer relationship, customer service, strategies for digital retail, digital experience, cloud computing, citrix, crm solutions/software, customer experience/engagement

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