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Making Customer Service Personal with Social Media

White Paper Published By: Spredfast, Inc.
Spredfast, Inc.
Published:  Oct 21, 2013
Type:  White Paper
Length:  7 pages

The advantage of using social media for customer service is simple – it allows for fast, personal responses to your customer base on the platforms on which they prefer to communicate.

Your customers are talking about you right now on Twitter and Facebook. They may be asking questions about you on LinkedIn. Or, they may be leaving tips or recommendations about your services on location based services.

Providing quality customer service has been on your list of organizational goals since you started offering your product or service. Social media doesn’t change this, it simply augments your ability to help your customers.

Tags : 
spredfast. social media, customer service, linkedin

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